This position is responsible for effectively directing a sales team dedicated to generating group sales. Provides leadership for the group sales team towards the achievement of maximum profitability and growth in line with department revenue goals. Develops strategic plans to achieve specific group sales goals. Responsible for the growth and development of the sales team members.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Oversee day-to-day operations of the Membership Services team comprised of Account Executives and/or Account Managers.
Develop a Membership Services team to maintain and grow books of business, as well as build and manage relationships with your own base of season ticket holder accounts.
Implement service process for Membership Services team; oversee service process to ensure relationships with season ticket holders are growing and the team is meeting established service expectations.
Build and maintain relationships with all Iowa Wild departments.
Create new relationships from existing relationships through referrals and ensure the Membership Services team does the same.
Work with the Marketing team to develop collateral for events, sales, and service processes.
Lead weekly sales meetings and report on sales & service progress on a weekly basis to the Director, Ticket Sales & Service.
Assist in business reporting, revenue forecasting, and sales goals for the sales & service team.
Partner with Manager, Promotions & Events to host successful “Wild 365” Events.
Utilize Salesforce and Paciolan.
Game day duties include but are not limited to, managing the Membership Services team and oversight of the Wild 365 program.
As needed, assist the Director, Ticket Sales & Service in the daily operations and strategy of the department.
Perform other duties as assigned.
POSITION REQUIREMENTS
FORMAL EDUCATION & CERTIFICATION
KNOWLEDGE & EXPERIENCE
4 years’ of sales experience and 2 years of sales management experience are required.
Successful track record of achieving sales and service goals.
Proven ability to build a successful sales and service culture in an organization.
Detail-oriented, ability to develop strategies and plans for the team.
Proficient computer skills are required.
Paciolan and Salesforce experience are strongly preferred.
Outgoing and energetic relationship-building is required.
WORK CONDITIONS