Stifel Theatre Guest Services Host with Stifel Theatre in St. Louis · MO

Stifel Theatre jobs
Sports Jobs in St. Louis · MO
Facility Operations/Event Staff: Game Day/Event Staff
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Summary: 
Responsible for ensuring the safety and comfort of all guests that enter the facility, while also providing a positive guest experience. 
 
  • Greet all guests that enter your assigned area or entrance. 
  • Responsible for ensuring line is moving in a quick and efficient manner when taking tickets. 
  • Provide guests with accurate building and event information. 
  • Resolve basic seating issues like… relocations, duplicate tickets and ADA seating.  
  • Perform access control by permitting only authorized persons to enter an assigned area. 
  • Maintain Stifel Theatre Conduct and Appearance Standards.
  • Complete incident reports as required.
  • Visually monitor guests for prohibited items and respond accordingly with guest options. 
  • Receive and resolve guest concerns, notify Supervisors or Management as needed.
  • Seat guests as needed and requested. 
  • Ensures that guests are in their ticketed area, keeps all aisles, portals and walkways clear. 
  • Respond accordingly to guest illness, guest injury or emergency procedures. 
  • Monitor section for policy compliance, safety concerns, and guest behavior.
  • Notify Supervisor of guest concerns and potential issues.
  • Takes proactive steps to anticipate guest’s needs and prevent issues from escalating.   
  • Responsible for familiarizing themselves with all departments, building and guest polices. 
  • Must be familiar with building/seating layouts, restrooms and emergency exits. 
  • Maintains a safe and clean work environment.
·   Performs all other duties as assigned.
·   Must be able to lift 25lbs. 

Job Questions:

  1. How did you hear about this job?

  2. Are you available to work evenings, weekends, and holidays?

  3. Have you worked in sports/entertainment previously?

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