Summary:  
Under the direction of the Assistant General Manager, the Production/Operations Manager provides direct supervision to Operations Department, specifically in the areas of housekeeping, room sets and Stifel Theatre events. The position will also represent Stifel Theatre as the primary Event Manger for concerts, comedy, Broadway and other events.  Directs and coordinates all aspects of the Theatre by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned:
• Communicates all event information to the appropriate Departments and staff
• Advance each show/event with appropriate show/promoter representative in a timely fashion.
• Coordinates all vendors needed for each engagement including sound/lighting, catering, labor, decorating and other services
• Develop, implement, and manage event budgets with facility sales staff and other appropriate show/promoter representatives
• Assist the booking department to conduct client meetings, tours and prepare and manage event budgets as well as develop sales proposals.
• Develop accurate event set-up needs and ensures that event set-ups are accurate
• Communicates in a timely manner with each Department Head regarding specific needs and information for each event
• Prepares and distributes Event Data Sheet to all staff and Departments in a timely manner
• Prepares post event report for all events coordinated
• Work with promoters and agents to coordinate facilitate client needs for each event and provide cost estimates as required/requested
• Preparation of and submission of expenses for event settlement.  Attend settlement as required
• Assists the Assistant General Manager in the overall daily operation and maintenance of the Stifel Theatre.   
• Plan, direct, coordinate, and review the work plan for theatre services and operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures directly with crews in a union environment including IATSE, IBEW and Carpenters.
• Coordinate the transition of the theatre and ancillary spaces between events
• Initiate and coordinate repair and maintenance projects at the facility. 
• Operate and maintain facility systems including audio, lighting, rigging, HVAC, and other systems throughout the facility.
• Supervise and coordinate janitorial services with the janitorial contractor and ensure that the highest level of service is being provided.
• Prepare and seek bids for contracted services at Stifel Theatre.
• Responsible for maintaining and updating emergency response and fire safety plans.
• Meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.
• Inventory, inspect, order and maintain Theatre equipment and supplies.
• Observe and report facility repairs and maintenance, make repairs as necessary and ensure the facility is in good working order for events.
• Carries out supervisory responsibilities in accordance with facility’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
• Participate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Ensure facility rules, regulation policies and procedures are enforced.
• Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Represents Operations Department in absence of AGM.
• Serves as Manager on Duty as required.
• Other duties as assigned.

Skills Required:
• Work independently, exercising judgment and initiative and minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Work effectively under pressure and/or stringent schedule and produce accurate results in a fast-paced environment.
• Organize and prioritize work to meet deadlines. Remain flexible and adjust to situations as they occur.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Operate standard office equipment and personal computer(s) using MS Excel, MS Outlook, MS Word, time and attendance/payroll software,
• Familiarity working in a union environment to include work with IATSE, Carpenters & IBEW
• Working knowledge of PA, lighting and rigging systems typically found in a theatre.
• Experience coordinating facility services with Broadway shows, Performing Arts organizations and concerts.

Qualifications:
• 4-year degree from a college or university required
• Five years of experience in same or similar position in theaters preferred 
• Ability to work flexible and sometimes demanding schedules (including nights, weekends, holidays and extended hours)
• Experience with Microsoft Office products, CAD and Ticketmaster ticketing software preferred

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:
• While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will occasionally be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including ability to direct/motivate/inform staff and foster collaboration, greeting and directing clients verbally and in writing.  Employee must be able to recognize and resolve conflicts and be able to openly communicate in writing and verbally with clients and determine an optimal solution to their concern.  Employee will frequently communicate via telephone, email and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team.

Physical demands:
• While performing the duties of this job, the employee will frequently operate a computer and other office devices such as ticketing equipment and software, laminator, calculators, telephones, copy machines, faxes, and printers.  Employee will also frequently move about inside and outside facility in various areas before/during/after events while directing clients/groups to desired locations.  Employee must constantly communicate via radio, telephone, email and in-person with others and exchange accurate information.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.  Employee will be expected to work extended hours including evenings, holidays, and weekends.


This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.  The job responsibilities and tasks described herein may be modified and expanded over time.  I have read and understand the above requirements of the job.  I have received a copy of this position description.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.