OUR COMMON PURPOSE:
At Enterprise Center & Stifel Theatre, we strive to create an environment that reflects our core values: Excitement, Excellence and Empathy. With a focus on these core values, we are committed to achieving our mission of “Delivering Memorable Moments” for our guests, clients, staff, and community.
GENERAL JOB DESCRIPTION:
The Manager of Safety & Security (Staff Operations) has direct oversight of the Safety & Security event staff of Enterprise Center & Stifel Theatre. This role is responsible for establishing and maintaining a positive work environment for both the full and part-time staff. They will provide leadership to set and maintain exemplary service standards, promoting a positive and safe culture. This position shares management responsibilities with the other Safety & Security Managers. Working in a team dynamic, you must demonstrate flexibility as well as be committed to helping staff achieve professional and organizational goals while working quickly, efficiently, and enthusiastically in a fast-paced work environment. You will aid in the coordination of staff, clients, and promoters as needed for the successful presentation of events, as well as support our goal of “Delivering Memorable Moments” for our guests and community.
ESSENTIAL DUTIES:
• Manage staff scheduling, attendance tracking, and all staff related action reports to include outstanding action reports and corrective action reports (OAR & CAR)
• Build event security staffing based on event needs and budgets
• Provide leadership and supervision for all Safety & Security staff
• Assist training & development manager in building an effective hiring & training program for the Safety & Security department
• Manage payroll for PT Safety & Security staff
• Manage PT staff uniform program and budget
• Perform pre-event walks to ensure venue safety and security readiness. Report any safety or liability concerns to building operations department for immediate attention
• Uphold policies and procedures for life and fire safety
• Develop and maintain a dependable staff that meet the operational needs of the business
• Assist with Safety & Security policy and procedure development and compliance
• Support other Safety & Security Manager’s for effective management of all areas of the department
• Work with the Senior Manager & Director to set and support professional development targets
• Work with the Training & Development Manager to implement employee recognition programs
• Contribute to improving Safety & Security by alerting appropriate departments when problems arise and handling guest complaints and emergencies
• Facilitate monthly department meeting to address recurring staff issues or concerns
• Work with the Senior Manager to ensure client expectations are met in regard to staffing
• Process injury reports for guests and staff with Safety & Security oversight
• Assist the Senior Manager, Safety & Security in administering OSHA training programs, investigations, and employee certification tracking
• Ensure compliance and administration of current union labor contract
OTHER RESPONSIBILITIES:
• Populate and send end of night reports when serving as MOD.
• Maintain an exemplary level of customer service at all touchpoints.
• Must have strong verbal and written communication skills that meet the needs of the business.
• Position requires the ability to work a flexible schedule, including evenings, weekends, and holidays
• Delegate responsibilities to staff and confirm expectations are met
• Must be able to perform in a fast-paced, dynamic work environment.
• Must be a self-starter who is able to work long irregular hoursHandle guest questions and complaints politely and efficiently
• Maintain a pleasant and professional image
• Other duties as assigned.
EDUCATION/EXPERIENCE REQUIREMENTS:
• College degree or minimum of 3 years in a multipurpose Arena/Stadium environment.
• Leadership/management experience.
• Excellent customer service skills.
• Experience hiring, training, scheduling, managing, and motivating a large part time staff.
• Strong observation skills and desire to be proactive addressing guest needs and staff concerns.
• Creative problem-solving skills.
• Strong interpersonal skills including the ability to work in a team environment.
• Ability to work with a diverse population.
• Excellent oral and written communication skills.
• Knowledge of computer programs (Word, Excel, Power Point, ISS 24/7, Time and attendance, etc.)
• Strong organization and time management skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
