Our Common Purpose:
Enterprise Center, Stifel Theatre, and the St. Louis Blues are dedicated to creating a culture that fosters a genuine connection with the community, our guests, and one another through a passionate commitment to world-class hospitality.

Overview:
We are seeking a dynamic and experienced Front of House Manager to join our Guest Experience leadership team at Stifel Theatre. This role is responsible for ensuring seamless event operations, leading guest experience staff, and delivering exceptional service that reflects the standards of Stifel Theatre.

The Front of House Manager reports to the Senior Manager of Guest Experience and works closely with Building Operations, Safety & Security, and Production teams to create a safe, welcoming, and memorable experience for every guest.

Specific Responsibilities:
• Recruit, interview, hire, and train Guest Experience team members.
• Event staff leadership & development
• Develop schedules and event assignments for Guest Experience event staff, review with the Senior Manager of Guest Experience for approvals.
• Lead pre-event briefings to communicate event details, service expectations, and safety protocols.
• Provide ongoing coaching, recognition, and corrective action; conduct written performance evaluations as needed.
• Foster a positive, inclusive, and team-oriented work culture.

Event Operations & Guest Experience
• Oversee all front-of-house operations and crowd management for events at Stifel Theatre.
• Serve as the primary point of contact for guest questions, concerns, and escalations; resolve issues promptly and professionally.
• Coordinate closely with promoters, production managers, and event managers to meet event-specific needs.
• Partner with Building Operations, Safety & Security, and other departments to ensure safe and efficient event execution.
• Manage and coordinate Premier and Loge Box parking operations and staffing for all events.
• Serve as MOD or assist with events at Enterprise Center as required.

Safety & Compliance
• Enforce guest and staff safety protocols, maintaining compliance with venue, local, and industry standards.
• Monitor and maintain equipment inventory for event use, ensuring readiness and accountability.
• Respond to and manage incidents, emergencies, or escalations in collaboration with Safety & Security and Building Operations.

Administration & Reporting
• Track staffing hours and prepare accurate estimates for event and non-event activities.
• Produce detailed post-event reports and analyze trends to inform improvements.
• Maintain Guest Experience team member standards around appearance, conduct, and performance.
• Coordinate with other departments on special building activities and non-event projects.
• Perform other duties as assigned by leadership.

Qualifications:
• Bachelor’s degree in hospitality, business, or related field; or 3+ years of relevant leadership experience in a live entertainment venue, hospitality, or a related field.
• Demonstrated success in leading, motivating, and managing large part-time teams.
• Strong interpersonal skills with ability to engage, influence, and build relationships with a diverse workforce and guest base.
• Excellent communication skills (oral and written) with the ability to address both staff and executive leadership.
• Skilled in conflict resolution, problem-solving, and guest recovery.
• Ability to manage multiple priorities in a high-volume, dynamic environment.
• Strong organizational skills and ability to manage multiple priorities under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ticketing, scheduling, and incident management software preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand/walk for extended periods and navigate a multi-level facility; occasional lifting of up to 25 lbs may be required.
• CPR, First Aid, or crowd management certifications preferred (or willingness to obtain).

Continuing Education:
• Completion of yearly security officer re-certification training to maintain an active security license.
• Participation in annual management, leadership, and service-oriented professional development training as approved in department budget.




We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.