General Manager

Peabody Opera House
St. Louis, MO
Administration/General Management: General Management/Profit & Loss
The General Manager reports to the Group Vice President, Sports and Entertainment Operations.  The General Manager duties include the development of standard operating procedures for all operational functions of the facility, finance, group sales, maintenance, administration, food and beverage, and related areas.  In addition, the General Manager is responsible for booking Broadway and Family shows and overseeing the Special Events department. Also responsible for the overall management of planning, organizing, coordinating and directing all activities and personnel engaged in maintaining and operating the facility.  
Tasks and Responsibilities:
  • Conducts weekly staff meetings and monthly Ownership meetings
  • Prepares, implements, and monitors a detailed program budget 
  • Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff 
  • Establishes and maintains effective working relationships with civic organizations, unions, lessees, employees, contractors and the general public
  • An active role in union negotiations 
  • Aggressively promotes the use of the facility to maximize its utilization and negotiates lease agreements as determined necessary and in the best interests of the facility 
  • Prepares and maintains required and necessary reports/records for sponsorship and/or corporate partnerships
  • Supervises the cost accounting required of assigned events to include facility rental, box office fees, house equipment rental, supplies and services purchased, event supervision, ushers, ticket takers, ticket sellers, security, guest services, traffic control, parking attendants, and other related support staff
  • Ability to book Broadway and Family shows, including sending offers and execution of contracts 
  • Builds, maintains and presents the budget alongside with the Director of Finance
  • Evaluates existing policies and procedures and recommends improvements that will better reflect the needs of the facility and/or improve the efficiency and safety of operations 
Required Knowledge/Skills/Qualifications:

  • A minimum of 10 years’ experience in venue operations or related fields are required
  • An ability to work a flexible schedule is needed, including some nights and weekends
  • Thorough knowledge of the principles and practices used in the successful management of a public assembly facility 
  • Ability to anticipate problems and implement immediate corrective action 
  • Ability to manage a large enterprise operation 
  • Considerable knowledge of event solicitation and presentation, maintenance, custodial and safety requirements, public relations, advertising and media relations, box office operations, personnel and office management 
  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment, including simultaneous consumer/banquet events 
  • Ability to achieve quality results with a minimum of resources 
  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry 
  • Strong computer skills, with advanced knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook. Experience with CAD and venusops is helpful. 
  • Ability to communicate clearly and concisely, orally and in writing
  • Some travel may be required 

Job Questions:

  1. How did you hear about this job?

  2. Do you have a minimum of 10 years' experience in venue operations or related field?

  3. Do you have a general knowledge of production, guest service and booking?

  4. If not local, would you be willing to relocate at your own expense?