The Director of Business Strategy is a key organizational leader responsible for driving cross‑departmental strategic initiatives, optimizing revenue‑generating workflows, enhancing CRM and marketing technologies, and leading Business Intelligence operations.
Key Responsibilities
- Lead the business intelligence department supporting the St. Louis Blues, Enterprise Center, and Stifel Theatre, managing staff and prioritizing projects and business needs
- Provide guidance and direction on CRM strategy and operations including creating and managing workflows, building out customizations, and coordinating functionality requests with internal stakeholders and external vendors
- In conjunction with Ticket Sales and Service teams, manage sales rep account distribution, plan execution of sales initiatives across multiple channels including CRM, email, AI, and other marketing channels.
- Develop and execute lead generation strategies and maintain sales rep pipelines in conjunction with the sales management team
- Oversee all organizational databases and develop and maintain data connections and integrations to ensure efficiencies
- Drive automation initiatives within business analytics as well as cross-departmental groups
- Build and utilize reporting tools to ensure data is accessible and actionable across the organization
- Serve as escalation point for business intelligence issues including CRM functionality, data access, and data protection
- Lead analysis of construction projects and development of new revenue streams
Qualifications
- 5+ years of CRM and data management experience, preferably with Microsoft Dynamics, Ticketmaster, and/or Two Circles products
- 5+ years of experience with data analysis
- 3+ years of staff management experience
- Strong Excel skills
- Excellent communication skills
- Keen sense of curiosity and problem-solving acumen
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
