SUMMARY
• Reports directly to Senior Manager, Premium Service & Hospitality
• The Premium Sales & Service Coordinator is responsible for working directly with the Premium Sales & Service team to assist in providing excellent service to our Premium season account holders, suite purchasers and annual lease suite holders
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Personally manage and maintain an assigned premium client base, to include annually securing renewals
• Generate new revenue from current clientele through value-added, group and suite packages, upgrades, and referrals
• Fulfill on premium client touchpoints including face-to-face visits, out of office meetings, phone calls, handwritten notes, emails, premium client and other targeted events.
• Coordinate monthly communication to Premier Ticket Base regarding events and benefits
• Manage premium suite inventory, operating as a liaison between the Premium service team, sales team and box office
• Coordinate suite rental information with Levy Catering and guest services team
• Assist in the selling process and distribution of daily/monthly ticket orders
• Coordinate with the box office around ticket requests and payments
• Assist suite sales staff in prospecting new business and growing existing business
• Create and track suite sales and premium sales reports
• Create and help execute contracts for premium club spaces
• Assist in planning seasonal suite holder and premium season ticket holder events
• Organize game night receptions for prospective new clients
• Collaborate with senior staff to create and implement renewal efforts
• Assist in St. Louis Blues team signing as it relates to Sales Department inventory
• Assist in servicing Championship Event suite clients with tickets and mailings
• Work all St. Louis Blues games as contact for premier clubs
• Assist in fulfilling Suite Lease contract requirements
• Execute and fulfill annual service initiatives
• Organize and distribute special premium ticket offers
• Maintain internal information and personal data for premium clients
• Fulfill internal suite rental orders as it relates to needs of other Departments
• Coordinate premium space & suite maintenance issues with Building Operations
Other duties as assigned
REQUIREMENTS:
• 1-2 years’ experience working in a customer service and/or sales environment
• Strong customer service skills and ability to provide excellent customer care to both internal and external clients
• Team Orientated – ability to work directly with premium ticketing staff to develop client relationships while helping to reach established departmental revenue targets
• Excellent written and verbal communication skills
• Ability to work in a professional manner at all times
• Ability to gain knowledge of the ticket database system
• Strong time management and organizational skills
• Ability to work independently and proven self-motivation
• Ability to work an extended and flexible work schedule, including evenings and weekends
• Proficient in Microsoft Word & Excel
• In-Design experience is preferred, but not required
EDUCATION & EXPERIENCE
• Undergraduate degree, diploma, or equivalent.
• Attention to detail, ability to work with deadlines and ability to coordinate work across multiple departments
• Ability to work nights, weekends and events as needed
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
