ABOUT THE NATIONAL HOCKEY LEAGUE
Founded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world and is one of the major professional sports leagues in the United States and Canada.
With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey. At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone.
WHAT WE EXPECT OF YOU
SUMMARY
The Senior Director will lead the NHL’s analysis of leaguewide primary ticket sales, secondary market ticket sales, and premium seating leases/rentals. The Senior Director will build models, create visualizations, and identify relevant trends. The Senior Director will communicate with other internal stakeholders, as well as ticketing, premium, and business analytics personnel at the 32 Clubs. The Senior Director will manage existing personnel while collaborating with the Group Vice President, Strategy & Analytics and the Director, Club Ticketing & Premium Seating.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Analyze League and Club data to provide insights and analysis of ticketing growth opportunities and consumer trends
- Lead the NHL’s efforts to better understand Club primary ticketing trends via the League’s BLADE primary ticketing integration project
- Create and maintain Tableau dashboards for leaguewide reporting and Club-specific analysis
- Assist the Senior Manager, Ticketing Strategy and Analytics with improving and monitoring the primary and secondary ticket data flows from external sources
- Contribute to the League’s ticketing strategies to drive revenue via tentpole events
- Implement robust quality control processes and guardrails around all ticketing data
- Build partnerships with business leaders internally and at the 32 Clubs to further embed ticketing analytics into strategic planning
- Assist with planning and execution of specific sessions at the NHL Ticketing Workshop and the NHL Business Strategy & Analytics Workshop
QUALIFICATIONS
Knowledge Areas/Experience
Required
- 12+ years experience in a similar analytics role
- Previous experience in the sports industry, including familiarity with ticketing data
- Significant experience with SQL, Python (or similar language), Tableau, and Excel
- Experience maintaining and querying data in a data warehouse
- Proven ability to derive a narrative and create actionable next steps from data-driven insights
- Experience delivering presentations to sports industry executives
- General knowledge about sports ticketing trends
Preferred
- Experience with building data science models (regression, clustering, neural networks, etc.) is a plus
Education/Certifications
- Bachelor’s or Masters degree in Business Analytics, Economics, Statistics, or a related field strongly preferred
Required Skills
- Excellent organizational skills, attention to detail, and follow-through
- Highly motivated with ability to work independently with discretion
- Strong written and verbal communication (including presenting) skills
- Excellent time management skills with the ability to work effectively across departments and teams
- Excellent proofreading and grammatical skills
CORE COMPETENCIES
These core competencies reflect the underlying values that are necessary to represent the National Hockey League:
- Accountability
- Adaptability
- Communication
- Critical Thinking
- Inclusion
- Professionalism
- Teamwork & Collaboration
The NHL offers U.S. regular, full-time employees:
Time to Recharge: Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.
Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal.
We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees.
Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child.
Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child.
Confidence in your Retirement Goals: Participate in the NHL’s Savings Plan which includes a 401K (pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track.
A Hybrid Work Schedule: The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities. Hybrid work schedules are available for a majority of our roles.
Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you’re in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York’s newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork.
A Savings for Commuting: Participate in the NHL’s pre-tax commuter benefit plan which helps offset the financial cost of traveling to and from our office.
NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store.
Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture.
SALARY RANGE:
$160-180k
Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location.
When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
