ABOUT THE NATIONAL HOCKEY LEAGUE
Founded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world and is one of the major professional sports leagues in the United States and Canada.
With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey. At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone.
WHAT WE EXPECT OF YOU
SUMMARY
The National Hockey League (NHL) is seeking a Manager, Technology Training & AI Enablement to design, lead, and scale a modern learning program that builds technology confidence and AI fluency across the League.
This role will create and deliver programs that help NHL employees understand, adopt, and maximize the value of the League’s digital tools, platforms, and AI capabilities. You will lead initiatives that make technology approachable, drive innovation readiness, and create a culture of continuous learning.
Reporting to the IT leadership team, this individual will collaborate closely with department heads, technical teams, and business units to align training strategies with organizational goals and the League’s long-term digital transformation vision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Program Strategy & Learning Design
- Develop and execute a comprehensive, multi-channel learning strategy for technology and AI enablement across the organization
- Establish a training roadmap that supports technology adoption, innovation, and digital literacy goals
- Build partnerships with IT, HR, and Communications to ensure alignment between training programs and organizational objectives
- Continuously evaluate learning needs and emerging trends to evolve the program
Curriculum Development & Delivery
- Design and deliver role-based, interactive learning experiences using a blend of methods—live instruction, microlearning, e-learning, and on-demand resources. Incorporate topics such as:
- Collaboration tools (e.g., Microsoft 365, Monday, Slack, etc.)
- Cybersecurity and data privacy
- Digital and data literacy
- AI fundamentals and responsible AI use
- Workflow automation and analytics tools
- Utilize modern learning platforms (LMS, AI-powered learning systems, and video learning tools) to enable scalability and personalization
- Partner with subject matter experts and product owners to maintain content accuracy and relevance
- Create certification or badge programs to promote learning milestones and recognition
AI & Emerging Technology Enablement
- Develop and integrate AI literacy and upskilling programs that help employees understand and confidently use AI-driven tools
- Partner with the AI and Data teams to build hands-on learning modules, use-case showcases, and ethical AI awareness campaigns
- Serve as an internal advocate for responsible and productive use of emerging technologies
Change Management & Communication
- Lead communications for technology rollouts, emphasizing user impact, benefits, and learning opportunities
- Develop clear, engaging support materials—quick guides, FAQs, video tutorials, and knowledge base content
- Collaborate with IT leadership to design adoption campaigns that encourage engagement and measure success
- Foster a feedback loop with departments to improve the learning experience and adoption outcomes
Measurement & Continuous Improvement
- Define and track key performance indicators (KPIs) such as participation, adoption rate, learner satisfaction, and proficiency improvements
- Use analytics to identify skill gaps and measure return on learning (ROL)
- Report insights and recommendations to IT and business leadership to drive continuous improvement
QUALIFICATIONS
Knowledge Areas/Experience
Required
- 5–8 years of experience in technology training, digital enablement, and enterprise learning program management
- Proven ability to design and deliver engaging, user-centered learning content for a diverse workforce
- Familiarity with AI fundamentals, digital productivity tools, and modern enterprise platforms (e.g., Microsoft 365, ServiceNow, Slack, SAP, etc.)
- Experience with Learning Management Systems (LMS), e-learning authoring tools, and AI-driven learning technologies
- Experience driving technology adoption and managing change in dynamic, fast-paced environments
- Passion for sports, innovation, and helping people unlock their potential through technology
Education/Certifications
- Bachelor's degree in information technology education, Organizational Development, or related field
Required Skills
- Strong instructional design, facilitation, and storytelling skills
- Excellent communication, collaboration, and stakeholder management abilities
CORE COMPETENCIES
These core competencies reflect the underlying values that are necessary to represent the National Hockey League:
- Accountability
- Adaptability
- Communication
- Critical Thinking
- Inclusion
- Professionalism
- Teamwork & Collaboration
The NHL offers U.S. regular, full-time employees:
Time to Recharge: Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.
Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal.
We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees.
Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child.
Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child.
Confidence in your Retirement Goals: Participate in the NHL’s Savings Plan which includes a 401K (pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track.
A Hybrid Work Schedule: The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities. Hybrid work schedules are available for a majority of our roles.
Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you’re in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York’s newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork.
A Savings for Commuting: Participate in the NHL’s pre-tax commuter benefit plan which helps offset the financial cost of traveling to and from our office.
NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store.
Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture.
SALARY RANGE:
$120-145K
Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location.
When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
