Summary
The Ticketing Office Manager & Events Coordinator, reporting to the Vice President of Ticket Sales & Service and indirectly to the Director of New Business and Director of Service will be responsible for the coordination and execution of various Season Ticket Holder (STH) focused benefits and events. In addition, the Office Manager & Events Coordinator will be expected to become comprehensively knowledgeable about all areas of the Ticket Sales & Service Department of the Blue Jackets.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assist the Ticket Sales & Service teams with the creation, planning and execution of STH events and the fulfillment of STH benefits.
- Assist the CRM Coordinator in various data capture activities, including Event RSVPs and other areas as needed on the Ticketing department’s behalf.
- Assist with inventory management and delivery of all STH gifts and incentives, renewal sweepstake prizes and promotional items.
- Serve as a liaison with the Group Sales Coordinator between the sales and service teams and other departments within the CBJ organization, CBJAM, our concessions partner (Delaware North) and Nationwide Arena to ensure all ticket programs and events operate at a world-class level.
- Assist with departmental mailings to STHs and other CBJ fans.
- Assist with editing and preparing of department collateral.
- Support administrative and project requirements, as assigned.
- Organize and provide feedback from post-game and event surveys.
- Work closely with the Vice President of Ticket Sales to maintain accurate invoice records.
- Regularly attend and participate in meetings with CBJ, CBJAM, DNC, & NWA staff to enhance CBJ Ticket Office events.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Initiative - Self-starter, looks for opportunities to add value without being asked. Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Collaboration - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Working closely with Sales & Service teams to support their initiatives.
Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Regularly meeting with Sales & Service Directors to map out upcoming schedule.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Seeks assistance and guidance when needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s Degree in sports or event/hospitality management, communications or marketing specialization preferred; and at least 1 year of relevant industry experience and/or training; or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office and CRM. Experience in Archtics and Salesforce is a plus.
Physical Demands and Work Environment
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee must and occasionally lift and/or move up to 25 pounds. The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
