Summary
Assist with the daily operation of the Security Operations Center. Ensure the safety, security and a positive experience for our Guests, Contractors, and Employees of Nationwide Arena. Enforce department and organization policies for Nationwide Arena, the Columbus Blue Jackets, and Delaware North Sportservice in a positive and professional manner. Control access in assigned areas and relay necessary information to appropriate parties. Monitor activity in Nationwide Arena and surrounding areas. Address, communicate, and document incidents as they arise.
This is a Part Time Second Shift position requiring coverage over the hours of 3:00pm to 11:00pm, covering up to (30) hours while working (3) to (5) days during a standard week. Hours and days worked may vary on occasion based on venue need at the discretion of the Security & Emergency Services Director.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Work in an environment which requires alertness at all times.
- Monitor all interior and exterior activity of Nationwide Arena using closed circuit surveillance system and access control system.
- Greet, monitor, and direct the movements of Employees, Guests, Contractors and Event Staff.
- Conduct regular surveillance rounds and operational safety checks in and around Nationwide Arena, including the outside perimeter.
- Conduct varying levels of security screening of Employees, Guests, Contractors and Event Staff as directed.
- Track daily activity in Security, document all incidents, and report information to Management, as necessary.
- Receive Lost & Found property, accurately document and assist in its return to rightful owner with a high level of service.
- Observe Fire Board and Alarm Panel. Alert Engineering and Operations regarding alert messages, as necessary.
- Occasional acceptance and delivery of packages throughout the building.
- Monitor assigned areas during events to ensure Guest safety and compliance with building and event policy.
Supervisory Responsibilities
This role does not have direct supervisory responsibilities or direct reports. The candidate understands that serving as a positive role model for all those within Columbus Blue Jackets Arena Management and the Columbus Blue Jackets as well as with on-site corporate Partners and vendors is always expected.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected situations.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Communication – Expresses ideas and thoughts with professionalism verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Conflict Resolution – Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Dependability – Follows instructions and responds to Senior Leadership direction; takes responsibility for own actions; keeps commitments; commits to non-traditional work hours; completes tasks on time or notifies appropriate person(s) with an alternate plan.
Leadership – Conducts themselves in a way that provides strong leadership skills and execution within the Company and Staff at all levels.
Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and drive group commitments to goals and objectives; supports holistic efforts to succeed.
Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps skills up to date.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); minimum of 3 years of related experience and/or training in safety and security or equivalent law enforcement experience; current or previous experience working in a position which requires alertness at all times with exemplary results; experience with Simplex Fire Alarm Systems, Metasys Controls, CCTV and ID access control experience required; or equivalent combination of education and experience.
Valid driver’s license required.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office, CCTV systems, and general knowledge of computer applications related to Fire Alarm System, lighting control and access control.
Physical Demands
The physical demands described here are representative of those that must be met by a candidate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the candidate is regularly required to talk or hear and remain alert at all times. The candidate is frequently required to stand, walk, and sit. The candidate is required to use hands to handle or feel and reach with hands and arms. The candidate must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and rarely lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
Work Environment
The work environment characteristics described here are representative of those a candidate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the candidate is frequently exposed to outside weather conditions. The candidate is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles and vibration. The noise level in the work environment is usually moderate with opportunities for sustained high noise levels during select events. Situations encountering elevated Guest behavior require robust de-escalation tactics.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
