The Fan Development Manager will help grow and promote the sport of hockey in central Ohio at all levels while cultivating fan avidity for the Blue Jackets. This role's primary focus is developing and executing strategies that remove barriers to entry for both ice and street hockey. The manager will also create fan experiences that promote the Blue Jackets while increasing participation in the sport, work with NHL liaisons on the funding and execution of league initiatives, and build partnerships with both USA Hockey and local hockey organizations.

Essential duties and responsibilities include the following. Other duties may be assigned. 

Supervisory Responsibilities 

Directly supervises employees in the Fan Development Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to success.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
 

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Bachelor's degree from four-year college or university; and 3-5 years of experience and/or training in organized sports and youth-serving organization; or equivalent combination of education and experience. 

Knowledge of hockey and/or prior experience playing hockey preferred, but not required.

Skating experience (hockey skates) is required. 

USA Hockey Level 1 Coaching Certification preferred, but not required. 

To perform this job successfully, an individual should be proficient in Microsoft Office Software. 

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is required to get on ice skates to instruct kids using the USA Hockey ADM principles.

The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.  

Ability to work a flexible schedule, including evenings, weekends, holidays, and Blue Jacket home games, as needed.