The Director of Group Sales is responsible for training, mentoring, motivating and coaching the group sales staff. Develops and implements a Group Sales Strategic Plan designed to meet or exceed the annual sales goals set forth by senior management. Oversees the sales and service activities related to group tickets, group hospitality areas, nightly suite rentals and other group ticket products created in the future. Responsible for implementing effective systems to monitor the professional development and sales production of each member of the sales staff and the achievement of reaching or exceeding the overall sales goals set forth for each season.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 
Supervisory Responsibilities 

Directly supervises employees in the Group Sales Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

 

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

 

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

 

Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

 

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

 

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

 

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Qualifications 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

Bachelor’s Degree in Sports Administration or business field.  Minimum of three (3) years of experience working in sales with a professional sports team and at least two (2) years of experience working in a ticket sales management role. Superior communication skills, collaborative with strong leadership and interpersonal skills. Results oriented leader with proven ability to motivate people and maximize revenue production. Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams. Must be enthusiastic, creative and able to think both strategically and tactically. Ability to work in a dynamic, high paced environment. Ability to handle multiple tasks at one time. Highest level of personal and professional integrity and ethics. Strong customer service skills. Demonstrated proficiency in Microsoft Office Suite. Experience working with Ticketmaster and Archtics ticketing system preferred. Experience working with SalesForce or similar CRM system. Willingness and ability to work long hours, including holidays and weekends as required

Computer Skills 

To perform this job successfully, an individual should have knowledge of Microsoft Office, Microsoft CRM, Ticketmaster and Archtics software.  

Physical Demands and Work Environment 

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.