Summary
Assist with the daily operation of the Security Operations Center (SOC). Ensure the safety, security, and a good experience for our Guests, Contractors, and Employees of Nationwide Arena (NWA). Enforce department and organization policies for NWA, the Columbus Blue Jackets (CBJ), and Delaware North Sportservice (DNC) in a positive and professional manner. Control access in assigned areas and relay necessary information to appropriate parties. Monitor activity in arena and surrounding areas. Address, communicate, and document incidents as they arise.
This is a Third Shift position requiring coverage over the hours of 11:00pm to 7:00am. Hours may vary on occasion based on event need at the discretion of the Security Manager.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Work in an overnight environment as part of the standard hours of this Job which requires alertness at all times.
- Monitor all interior and exterior activity of Nationwide Arena using closed circuit surveillance system and access control system.
- Greet, monitor, and direct the movements of daytime Visitors, event Guests, Employees, and Contractors.
- Conduct regular surveillance rounds and operational safety checks in and around Nationwide Arena, including the outside perimeter.
- Conduct varying levels of security screening of Guests, Employees and Visitors as directed.
- Track daily activity in Security, document all incidents, and report information to Management, as necessary.
- Take in Lost & Found property, accurately document and assist in its return to rightful owner.
- Observe fire board and alarm panel. Alert Engineering and Operations regarding alert messages, as necessary.
- Acceptance and delivery of packages throughout the building.
- Monitor assigned areas during events to ensure Guest safety and compliance with building policy.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments and trends; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
- Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Conflict Resolution – Encourages open communications; Confronts difficult situations; Maintains objectivity; Keeps emotions under control; Uses negotiation skills to resolve conflicts.
- Use of Technology – Demonstrates required skills; Adapts to new technologies; Troubleshoots technological problems; Uses technology to increase productivity; Keeps skills up to date.
- Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); Minimum of 3 years of related experience and/or training in safety and security or equivalent law enforcement experience; current or previous experience working in a Third Shift position with satisfactory results; experience with Simplex Fire Alarm Systems, Metaysis Controls, CCTV and ID access control experience required; or equivalent combination of education and experience.
Valid driver’s license required.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office, CCTV systems, and general knowledge of computer applications related to Fire Alarm System, lighting control and access control.
Physical Demands
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a Third Shift position requiring coverage over the hours of 11:00pm to 7:00am. Hours may vary on occasion based on event need at the discretion of the Security Manager.
While performing the duties of this Job, the Employee is regularly required to talk or hear and remain alert at all times. The Employee is frequently required to stand; walk and sit. The Employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The Employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and rarely lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Employee is frequently exposed to outside weather conditions. The Employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles and vibration. The noise level in the work environment is usually moderate.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
