Summary
Oversee ticket sales and all aspects of Box Office operations in addition to working with promoters and ticketing provider to ensure special events are put on sale to the public.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Direct and oversee the internal control of daily operations of the box office.
- Coordinate all event information between promoters, facility personnel and ticket company, including but not limited to, final scaling, ticket pricing, seating configuration, building event, placing holds, managing event throughout on sale period and preparing day of show settlement.
- Monitor daily ticket sales for all upcoming events and communicate information to the Vice President and promoter representative.
- Establish file on each event that includes, but is not limited to, seats on hold for the building and promoter, all ticket orders, event audits and ticket build instructions.
- Oversee hiring and training of Part-Time staff.
- Assist in hiring and is responsible for training of Full-Time staff.
- Send scan counts as requested by promoters during ingress.
- Demonstrate excellent rapport with clients; respond promptly to client needs and requests for service and assistance.
- Able to work independently and handle most box office questions without assistance.
- Open and/or close ticket window as required.
- Accurately dispense tickets as requested by patrons; accepts payment and makes change accurately.
- Maintain accurate count and record of cash received when selling hard tickets or access computer for count of computer printed tickets.
- Assist in developing and implementing a strategic plan for the box office and the overall CASE vision.
- Fill in for Vice President, Ticketing at leadership meetings or anywhere else needed.
Supervisory Responsibilities
Manages a team of subordinate staff and is responsible for the overall direction, coordination and evaluation of employees. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work flexible hours including evening, weekends and holidays.
Education and/or Experience
Bachelor’s degree from four-year college or university preferred; 3 years of experience and/or training in box office environment; or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should be proficient in Microsoft Office Software. Ticketmaster or other ticketing system experience preferred. Ticketmaster or other ticketing system experience preferred.
Physical Demands and Work Environment
The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand. The noise level in the work environment is usually loud.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
