Job Summary
The Ticket Operations Manager is responsible for executing the best practices as outlined by the Senior Director of Ticket Operations and team, including the execution of the organization’s overall strategy pertinent to all ticketing sales and service efforts. The ideal candidate will have a keen understanding of the sales process, and eye towards the future of technology and ticketing, and a desire to begin a career in operations. The successful candidate will play an integral role working with various business units, including Ticketing, Premium seating, Finance, and Business Intelligence. This position will be responsible for assisting with the timely, customer-centered focus on all ticket-relating activities throughout the year, including season ticket renewals, game-days, and other ticketed events. This position will focus on building events in the Ticketmaster system and serving as a liaison with the Finance Department.
Essential Duties/Responsibilities:
- Assist the Sr Director with building offers, events, price codes as directed by senior management.
- Point of contact for building events in the Ticketmaster/Archtics system and creating online sale process using Account Manager.
- Act as the day-to-day liaison between ticket operations and our finance department.
- Assist in overseeing financial reporting for all hockey events and game settlement.
- Identify and propose improvements to increase ticketing productivity and efficiency.
- Participate in regular staff meetings to facilitate discussion and sharing of ideas related to enhancing efficiencies and monitoring the future of ticket operations.
- Efficiently collaborate with various departments in processing full season, partial, group, sponsorship, and single game ticket sale and ensure delivery of tickets occur in a timely manner
- Organize department files and archives.
- Work ALL home games and assist with team events as directed.
- Serve as forefront of customer experience on game days in the box office and provide exemplary service.
- Maintain Ticket Operations department policies and procedures.
- Exercise confidentiality and integrity upon handling personal and financial customer information.
- Other duties, as assigned by the Ticket Operations Department.
Education/Experience:
- Bachelor’s degree in business/sales/marketing/sports management or similar concentration preferred.
- 2-3 years of team ticket operations or service strongly preferred.
- Experience working with ticketing systems, Ticketmaster/Archtics preferred.
- Must understand ticketing systems with willingness to learn intricacies of ticket operations and its respective technologies
- Intermediate level of proficiency with Microsoft base applications (Word, Excel, Outlook).
- Previous customer service experience.
- Possess excellent, professional communication skills, including written and oral correspondence.
- Must be dependable, flexible, and able to adapt to a variety of situations.
- Highly organized and strong attention to detail.
- Efficient time management and organization.
- Self-sufficient, proactive, and solutions oriented.
- Ability to work in a dynamic; fast paced environment.
- Ability to simultaneously manage multiple priorities.
- Willingness and ability to work long hours, including holidays and weekends as required.
- Must be able to sit, walk and stand for extended periods of time and climb stairs as needed.
- Must pass a criminal background check
Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
