Business Analyst

Boston Bruins
Boston, MA
Technical Services: IT Database Management/Services
Our Exciting Work Environment
This position is located at TD Garden, located in Boston, MA. It is home to the 2011 NHL’s Stanley Cup Champion Boston Bruins and the NBA’s Boston Celtics. The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with a Pro Shop, four private restaurants, 89 executive suites, 1,100 club seats, and a multi-million dollar High Definition video scoreboard. Please visit to learn more.

Position Details
The Business Analyst will provide strategic & analytic support to all of Delaware North Boston Holdings, including the Boston Bruins, and TD Garden, with an emphasis on revenue generating departments. Apply analytical skills to help TD Garden & Boston Bruins organizations enhance revenues, forecast trends and improve process.  Utilize tools and strategies including Tableau, SAS, SQL, decision trees, regression, time series, predictive modeling, econometric modeling, linear programming and algorithms.

The Business Analyst will support operations by being a technical lead in developing analyses for key revenue generating analysis across TD Garden, and Boston Bruins. Provide key insights and supporting data for existing initiatives as well as utilizing data-driven recommendations to support growth in the following areas:

  • Strategic/Consumer Insights Management - Perform data research and analysis process necessary to generate the revenue improvements we can expect from full utilization of a more robust data-driven strategy.

  • Business Intelligence Reporting– Technical lead with the development of key reports, dashboards and analysis to be utilized in the daily management of the business.

  • Analytic Driven Research – Produce and analyze key reports on financial, marketing and operations to ensure operations are continually driving improvement.  Assists in consolidation of disparate major data sources into streamlined dashboards and reporting tools that aid in generating actionable insights.

  • Business Development – Develop analysis for comprehensive case studies and proven success stories to be utilized as a sales tools for new business. Responsibilities include:
    • Responsible for predictive/statistical modeling, data science, market research & visualizations while developing design algorithms to maximize revenue and optimize overall business performance.
    • Design new and innovative analytical solutions to predict customer behaviors & recommend actions to drive desired outcomes. Researches key trends affecting the sports and entertainment and hospitality industries.
    • Develops analysis for operational campaigns by building BI dashboards, which visualize fundamental performance indicators. Technical lead on development of business rules, metrics for BI.
    • Manage ongoing business models (refreshing & calibrating key sales & retention models).
    • Perform ad-hoc analysis as needed to answer specific business questions & produce actionable insights. Develops analysis for operational campaigns by building BI dashboards, which visualize fundamental performance indicators.
Bachelor's degree required. Additional equivalent experience above minimum may substitute for selected degree.Area of Study: Finance, Mathematics, Computer Science, Economics, Operations Research, Statistics or related field

  • 2-5 years experience Experience working with large volumes of data; experience with POS and clickstream data is a plus.
  • Expertise in data extraction & transformation, relational databases & SQL.
  • Ability to apply theoretical or experiential knowledge on predictive modeling to solve large scale business problems.
  • Knowledge of fundamental concepts of marketing, such as positioning, segmentation, consumer behavior, etc.
  • Understanding of complex digital ecosystems and metrics available for collection and analysis.
  • Strong programming and analytical skills in major analytics software packages (e.g. SAS toolsets (SAS Enterprise Miner preferred), SPSS, R, etc.).
  • Have ability, creativity and experience to generate quick, iterative, optimizing solutions in a wide range of business problems, from online marketing to merchandising.
  • Experience in Big Data sets, cloud based architectures, and deployment frameworks for machine learning algorithms (e.g. Hadoop, Hive, Hbase, Mahout, etc.). 

Who We Are
Take your career beyond the ordinary—to the extraordinary. At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. 

Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates.

To learn more, visit

All applicants will be subject to a pre-employment background check. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.

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