The Topeka Scarecrows are seeking a dynamic and experienced leader to join our team as the Director of Ticket Sales. This pivotal role is responsible for the strategic development and operational execution of all ticket sales initiatives, including full season, partial season, group tickets, single game sales, premium seating, and membership services. Working closely with organizational leadership, the Director will coach, mentor, and motivate our sales and service teams to achieve ambitious revenue goals and deliver an unparalleled fan experience.
Essential Duties and Responsibilities:
- Coach, lead, and mentor the ticket sales staff towards achieving departmental goals and supporting individual development plans.
- Develop and execute comprehensive sales plans for full season, partial season, group tickets, and single game ticket sales.
- Collaborate with relevant stakeholders to develop and implement technology tools, such as CRM systems, to optimize sales and service efforts.
- Work closely with organizational executives on initiatives that align with the strategic objectives of the Topeka Scarecrows.
- Support overall department member service and renewal strategies across all ticket categories.
- Serve as a committed and responsible leader of the ticketing team, contributing to strategic planning processes.
Premium Sales:
- Oversee the sales of hospitality products for all Topeka Scarecrows games, entertainment, and special events.
- Coach, lead, and mentor the premium sales team towards hitting departmental goals and individual development plans.
- Lead the development of new client lists and prospects for all premium seating products.
- Oversee the management and administration of all hospitality suite sales.
- Develop strong professional relationships with all suite holders and premium seating clients to ensure high standards of excellence and guarantee renewals.
- Support the Premium Experience team on the retention of clients and annual renewals.
Membership Services:
- Coach, lead, and mentor the membership team towards hitting departmental goals and individual development plans.
- Manage a select number of membership accounts as needed.
- Work closely with and support the Membership Team Lead on the overall delivery of our membership program.
- Responsible for executing new member onboarding plans in conjunction with the Membership Sales team.
- Collaborate with other members of the membership team on the planning and execution of member events and value-added service programs.
- Work with the Business Intelligence team to build CRM tracking, data collection, and analytics to improve member retention, communications, and program development.
- Actively seek industry best practices and provide recommendations to the leaderships team.
- Act as primary problem solver for miscellaneous member concerns brought forward by the Membership team.
- Act as liaison between Premium Membership, Premium Sales, Hospitality, Ticket Centre, Corporate Partnerships Activation, and Event Service teams on event day operational and service requirements.
Experience & Qualifications:
- Bachelor’s degree in business or a directly related field.
- Demonstrated experience in developing highly effective sales strategies with a strong focus on premium service.
- Assertive, action-oriented individual possessing a high degree of initiative and a proven ability to achieve results.
- Committed to a vision of service that will thrill fans and provide an ultimate fan experience.
- Exceptional customer service acumen and interpersonal communication skills.
- Proven ability to build, motivate, and lead teams.
- Superior communication and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
- Excellent planning, organizational, and problem-solving skills.
- Ability to handle conflicting deadlines and prioritize tasks effectively.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
