Retail Supervisor

Panthers IceDen - Manager

Coral Springs · FL

Retail Management · Human Resources Management · Sales

days ago

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The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

Job Title: Retail Supervisor
Department: FLA TeamShop - IceDen
Reports To: Retail Manager
FLSA: Non-Exempt
Employment Type: Full-Time
Location: Florida Panthers IceDen, Coral Springs, FL

Job Summary:
The Retail Supervisor has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Supervisor is responsible for enhancing customer experience and sales generation in the following areas.

Essential Duties and Responsibilities :

Specific duties include but are not limited to:

- - Responsible for assisting in overall in venue retail at the Ice Den
  - Drives sales and initiatives
  - Utilizes reports to assist in loss prevention and reordering merchandise as sales dictate
  - Maintains pro-shop as merchandised
  - Training of all staff on business operations, skate and equipment fittings, skate sharpening and repairs
  - Responsible for assisting in the recruitment, hiring, training and management of staff
  - Coordinate and manage invoices, billing, purchasing and tracking departmental budgets
  - Oversee and manage scheduling and payroll
  - Works weekends
  - Supervises retail sales associates
  - Processes sales on point of sale
  - Responsible for maintaining accuracy of cash drawer
  - Greets and assists guests
  - Assists with fitting guests in hockey and figure skating equipment and finding correct sizes
  - Sharpens skates and repairs equipment
  - Assists guests with purchasing decisions
  - Maintains cleanliness of all retail areas
  - Additional projects tasks and events assigned
.

Qualifications:

Supervisory experience
Retail experience
Familiar with hockey and figure skating equipment fittings, repairs, and sharpening
Must be highly organized with the ability to multi-task
Self-starter with a high degree of enthusiasm, creative vision and ability to lead in a high-stress environment
Be able to make decisions in a fast-paced atmosphere
Must have strong interpersonal communication skills
Familiar with operating point of sale system

Position Type/Expected Hours of Work:
This is an hourly position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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