Job Title: Operations Manager
Department: Arena Operations
Reports To: General Manager
FLSA: Exempt
Employment Type: Full-Time
Location: Panthers lceDen

Job Summary:
The Operations Manager will be responsible for the daily activities required to run, maintain, and service the facility and/or events by performing the following duties personally or through subordinate supervisors:

Job Functions:

Specific duties include but are not limited to:

• Directs, supervises and schedules all aspects of Operations, including Engineering; Building and Grounds; Ice maintenance and Zamboni's; Technical Services, Security and Custodial Services.
• Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
• Implements and updates facility rules, regulations, policies and procedures.
• Provides clear, concise, and timely communication of directives to other departments.
• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Oversees maintenance of the Physical Plant, systems, equipment.
• Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.
• Authorizes the requisition of equipment and supplies within budget guidelines. Provides yearly inventory of all equipment.
• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
• Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
• Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes.

• Works closely with the General Manager in the preparation and negotiation of Service Agreements.
• Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
• Negotiates with vendors, unions, contractors and/or service providers
• Develops and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all Corporate and governmental regulations.
• Acts as liaison to public utility, environmental, and energy agencies. Assist GM in implementation of any energy saving guidelines.
• Coordinates and oversees special projects, such as construction, remodeling or expansion.
• Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
• Serves as SDO (Staff Duty Officer) as required.
• All other duties and responsibilities as assigned.

Qualifications:
• Prior ice rink maintenance experience and sports arena/facility management experience are highly desired qualifications.
• Comprehensive knowledge and understanding of building systems, equipment, maintenance procedures, tools, controls, and construction practices.
• Candidate will meet the physical demands of the job, which include lifting up to 50 lbs.
• Candidate will have the ability to work as a team player and have good self-motivational skills
• Sound organizational and time-management skills.
• Job reliability, diligence, dedication, and attention to detail.
• Flexibility with work schedule- Nights, weekends, and holidays required.
• Should be extremely organized and detail oriented, with a focus on quality and consistency
• Passion for diversity, inclusion, and equity efforts
• Excellent writing and verbal communication skills
• Solid computer skills and proficiency with MS Word, Excel, PowerPoint, a must
• Strong writing skills and professional communication ability
• Positive attitude and strong work ethic a must. Must have a "team-first" mentality with an eagerness to learn
• Must be able to maintain and abide by organizational confidentiality standards.
• Ability to work under fluid deadlines and complete tasks in a timely and efficient manner.

Position Type/Expected Hours of Work:
This is an exempt position. Must be able to work flexible hours, including nights, weekends and holidays as needed.