FTL War Memorial

FTL War Memorial

Retail Sales Associate - Baptist Health IcePlex

FTL War Memorial - Manager
Fort Lauderdale · FL
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The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history. Off the ice, the business is experiencing growth across all key metrics and our revenue is at an all-time high.  The organization is expanding outside of Amerant Bank Arena via the renovation of the FTL War Memorial/Baptist Health IcePlex in downtown Fort Lauderdale.  This state-of-the-art ice facility will feature two regulation-size rinks, including a team practice rink with stadium seating, the Panthers’ new practice facilities spanning over 33,000 sq.ft. of offices and off-ice training facilities, and a 4,000-capacity music theatre for live entertainment.  The future is bright, and we are very proud of what we are building in South Florida. 

Job Title: Retail Sales Associate - Baptist Health IcePlex
Department: FLA Teamshop
Reports To: Manager, Retail Operations
FLSA: Non-Exempt
Employment Type: Part-Time 
Location:  FTL War Memorial / Baptist Health Iceplex

Short Description:

The Retail Sales Associate has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer.


Job Summary:

The Retail Sales Associate is responsible for assisting our guests with finding what they need, whether that is officially licensed Panthers merchandise or hockey or figure skating equipment. The Retail Sales Associate is responsible for enhancing customer experience and sales generation in the following areas:


Essential Dutiees & Reponsibilities:

  • General Customer Service
  • Processing cash and credit card sales in point of sale & balancing at end of shift
  • Assisting Customers with Buying Decisions
  • Sharpening hockey and figure skates
  • Equipment repair
  • Increasing Sales Volume
  • Monitoring Inventory / Theft Prevention
  • Maintaining Store Appearance
  • Merchandising / Creating Displays



  • Sales Experience Preferred; Sports/Retail Sales Experience preferred
  • Playing Experience in Hockey or Figure Skating preferred
  • Knowledge of Hockey and/or figure skating equipment preferred
  • High School Diploma Preferred
  • Strong verbal and written communication skills
  • Professional appearance and presentation
  • Comfortable working in a fast-paced environment


Work Environment:

This position works at a professional ice rink, where the noise level can be generally high, crowd traffic can sometimes be heavy, and temperatures are often cold; lights are bright or dark with occasional exposure to flashing lights.

Position Type/Expected Hours of Work:
This is a non-exempt (hourly) position. Must be able to work flexible hours, nights, weekends, and holidays as needed


At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.