Last Updated: August 2019
Job Title: Technical Support Assistant
Reports To: Manager, Help-Desk IT
Employment Type: Part-Time
Pay Rate: $10-$12/hour
Location: BB&T Center
The Florida Panthers are seeking a candidate for an entry level Technical Support Position. Job responsibilities include a wide range of technical support, problem solving, and helping with day to day projects. Candidate will primarily work out of the Arena in Sunrise but may be called to Practice Facility in Coral Springs.
- Setup and tear down of event related functions including but not limited to speakers, audio mixer, projectors, microphones, and laptops.
- Event day IT and A/V support, help desk duties, may include nights, weekends and holidays.
- Basic laptop and desktop troubleshooting.
- Helping users set up their desktop.
- Computer hardware, printer and copier configuration and troubleshooting.
- Assisting in network troubleshooting.
- Software installation.
- Running wires and cable termination for IT and AV.
- Two to six miles of walking on events days are common.
- Ability to get under stands and closets, mounting or removal of equipment from ceilings.
- Self-Motivated Problem solver with good communication skills.
- Reliable, team-oriented, proactive and adaptable individual.
- Available primarily for various Arena Events (NHL Game Night, Concerts, etc.)
- General IT Knowledge - Installing and configuring computer hardware, software, printers and scanners for staff.
- Duties may also include supporting infrastructure at our practice rink in Coral Springs.
- Willingness to learn, work hard and always show up on time.
This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable – often cold; lights are bright or dark with occasional exposure to flashing lights and pyrotechnics.
Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Kneeling - Bending legs at knee to come to a rest on knee or knees.
Crouching - Bending the body downward and forward by bending leg and spine.
Crawling - Moving about on hands and knees or hands and feet.
Reaching - Extending hand(s) and arm(s) in any direction.
Standing - Particularly for sustained periods of time.
Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Pulling - Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Grasping - Applying pressure to an object with the fingers and palm.
Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers.
Position Type/Expected Hours of Work
This is a Part-Time position. Must be able to work flexible hours including evenings, weekends and occasional holidays.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.