Concession Cashier - FLA Live Arena (SUNRISE · FL)

Job Title: Concession Cashier
Department: Sanza Food Services
Reports To: Concessions Manager
FLSA: Non-Exempt
Employment Type: Part-Time
Location: FLA Live Arena

Organization Overview:
The Florida Panthers are a community focused organization lead by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers had their best season in franchise history this year. Off the ice, the business team is seeing growth across all key metrics including ratings, social engagement and a busy 2022 concert schedule. Meanwhile the organization is expanding outside of FLA Live Arena and are currently renovating the FTL War Memorial in Downtown Fort Lauderdale to build a new practice facility and concert venue.

Job Summary:
Cashiers are responsible for providing an excellent guest experience with taking food and beverage orders in a timely and efficient manner.  This is a part-time, event-based position located within the Food and Beverage Department of FLA Live Arena. Hours for this position fluctuate depending upon the event schedule.

Job Functions:

Specific duties include but are not limited to:

• Greet guests in a warm and welcoming manner
• Work with team members during the event to ensure excellent customer service standards are met
• Accurately use POS system while serving a high volume of guests in concessions stands
• Expedite guest food orders promptly at concession stands and/or portables
• Assist with pre-event setup including stocking product and setting up cashier/prep stations.
• Thoroughly complete all station breakdown responsibilities.
• Practice proper product control and handling of all inventory and equipment
• Partner with other team members to ensure food and beverage quality 
• Assist in preparation of food items
• Understand and follow all Health Department Food & Safety regulations
• Understand and properly execute responsible alcohol service 
• Maintain organization and cleanliness of all areas within the concession stand.
• Be comfortable with the arena and know how to navigate personally, as well as, assist guests
• Support any other Food & Beverage department as needed
• Other tasks as assigned by supervisors and managers

Qualifications:

• Must be a minimum of 18 years of age
• Previous customer service and cashier experience a plus
• Ability to work in a fast-paced environment in which guest satisfaction is always the goal
• Strong inter-personal skills; establishing and maintaining productive relationships with fellow workers and supervisors
• Must be extremely organized and detail oriented with the ability to multi-task
• Must be able to work in an environment with fluctuating temperatures, often cold
• Must be able to work in an environment where noise level is generally high with heavy crowd traffic
• Must be able to perform physical requirements of the position, including bending and/or lifting up to 50lbs and standing/walking for extended periods of time without sitting
• Must possess a positive attitude and strong work ethic. Must have a “team-first” mentality with an eagerness to learn

Position Type/Expected Hours of Work:
This is a non-exempt position. Must have flexible hours with the ability to work nights, weekends and holidays as needed.

At the Florida Panthers, Arena Operating Company, Panthers Ice Den, and Sanza Food Service we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business. 

We welcome all to apply and join our team. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.