About OEG Sports & Entertainment:
OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier sports and entertainment venue.
The Condors pride themselves on being “One Team,” with a collaborative work environment that provides opportunity, growth, and enjoyment across the organization. We love what we do, why we do it, and who we do it for. A pillar of the community for over 26 years, in a city that is heavily invested in the team, the Condors are one of the most successful minor league sports franchises. Bakersfield, California is a city in the southern Central Valley with easy access to the coast, mountains, and desert alike. Experience the “small town feel” with big city amenities in one of the fastest growing cities in the country. There is a reason that more people are moving to Bakersfield than out of it! Home to Cal State Bakersfield and the Condors. The Condors play in downtown’s Mechanics Bank Arena, central to every corner of town.
Role Summary:
The Account Executive, Member Services, is a full-time position based in Bakersfield, CA. The ideal candidate is energetic, self-motivated, and engaging. This role will be responsible for fulfilling annual renewal and retention strategies while providing superior customer support for Bakersfield Condors Season Ticket Members. This role is also responsible for providing tactical support to facilitate and support sales and service initiatives for the Bakersfield Condors.
Your Focus in this Role:
• Directly manage a book of season ticket member accounts, including day-to-day customer communication to provide necessary solutions for customer service needs.
• Contribute to annual renewal & retention strategic planning and timelines to increase season ticket member renewal and engagement.
• Accomplish sales and retention goals through a set number of outbound sales activities each week; including phone calls, text/chat messages, “face-to-face" appointments, and in-person arena visits
• Plan and execute year-round season ticket member events and experiences
• Staff the Member Lounge and carry out season ticket member engagement and fan experiences at home games.
• Work synergistically with the sales team members to ensure the client experience is heightened
• Provide assistance to all Condors365 Members and Partial Plan holders with mobile ticketing via AXS app
• Facilitate corporate activation both in-game and in ticket service
• Responsible for composing general correspondence with Members (i.e. Member Alerts, Text Campaigns, etc.)
• Attend local networking events, functions, festivals, etc.
• Other duties as assigned
Education, Experience, and Skills:
• College diploma or degree in a related field
• In lieu of degree, experience in a related field will be considered
• Experience in a related field is considered an asset
• Experience with AXS ticketing and CRM software not required, but preferred
• Excellent written and oral communication skills
• High proficiency in Microsoft Suite of products (Outlook, Excel, OneNote, Word)
• Willingness to work evenings, weekends and holidays as required
• Must have access to a vehicle and a motor vehicle license (or ability to obtain one prior to employment)
Who You Are:
• You have the ability to, and you enjoy building strong relationships with external customers
• You are passionate about Sports and Entertainment
• You have strong customer service skills and the ability to ensure excellent customer care to both internal and external clients
• You have the ability to execute exceptional organizational skills in the face of tight deadlines and multiple demands.
• You thrive working independently and effectively in a high-pressure environment
• You have effective oral and written communication skills in addition to a strong telephone presence.
• You are available to work evenings, weekends and holidays as required
• You have access to a vehicle and a motor vehicle license (or ability to obtain one prior to employment)
What’s in it for you?
• Health and Dental Benefit Options
• 401K Matching Program
• 3 Weeks of Paid Vacation
• Social Work Culture + Employee Events
Compensation:
This role is budgeted to start at $25.00/hour.
Next Steps:
Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.
Stay in Touch!
https://www.bakersfieldcondors.com/
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
