Ticket Operations Intern
Role Summary
This internship will provide students learning and exposure to Ticket Operations for minor league sports. This position provides support to the Tickets Operations staff by assisting with daily office functions and responding to a high volume of requests and demands on game days and non-game days. This role works evenings and weekends.
Key Responsibilities
- Assist in processing, printing, and distributing season, group, and single game tickets.
- Assist with renewing, servicing, and retaining accounts by providing exemplary service and responding to customer needs and by resolving ticket purchase errors.
- Assist with reconciling sales and batch reporting daily.
- Keep all records accurate and up to date.
- Manage the Ticket Department general email account.
Qualifications and Experience
- Current college student in a Bachelor's Degree program in a relevant field, such as Business, Marketing, Sports Management, etc.
- Experience in working in a ticket office setting or experience with ProVenue ticketing system preferred.
Skills and Competencies
- Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
- Ability to communicate in a polite and friendly manner with a wide variety of customers.
- Comfortable with extensive guest contact in a fast-paced environment.
- Computer skills required, experience with Microsoft Office.
Physical Requirements
- Frequently travels to the ballpark, arena, and front office to assist in ticketing processing.
- Constantly operates a computer and other office productivity equipment.
- Frequently moves around the office to use office equipment (e.g. Printer, ticketing printer, postage machine, etc.).
- Constant communication with customers, must be able to exchange accurate information.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
