Kalamazoo Wings

Kalamazoo Wings

Ticket Office Manager

Greenleaf Hospitality Group - Manager
Kalamazoo · MI
Marketing: Ticket Marketing
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Job Purpose 
Responsible for the day-to-day affairs for the Ticket Office (K-Wings, Wings Event Center and Wings West). Responsible for all aspects of the Ticket Office operations, including hiring and training of staff.  Accountability for revenue produced including sales reports for each event, daily sales, and preparing reconciliation for all events.. Must relate to all levels of management and have the skills to identify with the public to ensure the facility's high level of customer service.

What you'll be doing 
  • Directs all Ticket Office staff needs: hires, trains, supervises, schedules staff, and sets policies.
  • Maintains and distributes updated information on ticket sales for all events. 
  • Responds to customer complaints and problems. 
  • Builds events and seating configurations for sporting events and special events held at the Stadium. 
  • Responsible for auditing all etix payments, royalties, accounts receivable, and reports generated from the etix system for settlement of all events. 
  • Responsible for all money needs and ticket revenue, auditing safe, and preparation of bank deposits. 
  • Maintain accurate bookkeeping records and archives and maintain and record all payment on season ticket accounts. 
  • Insures all staff are properly identified with standard uniform and credentials. 
  • Ability to work effectively with diverse staff and public. 
  • Capable of working in a fast-paced environment. 
  • Capable of working long irregular hours for an extended period of time as dictated by events scheduled. 
  • Ability to work under pressure, recognizes problems and find solutions. 
  • Must be able to maintain professionalism in stressful and demanding situations while dealing with the public. 
  • Capable of working with promoters and the public, projecting a positive image of the Ticket Office. 
  • Ability to handle large sums of money utilizing prescribed cash management controls and is familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc. 
  • Is familiar with all Procedures and Emergency Procedures for Wings Event Center. 
  • Professional conduct and appearance is required. 

What you'll need for this position 
  • Bachelor's Degree in Business or Sports Administration is a plus. 
  • 2+ years of ticket office experience preferred.
  • 2+ years of management and/or supervision experience preferred. 
  • Knowledge and experience using Microsoft Office software and etix system or other ticketing software. 
  • Sales and customer service experience preferred. 
  • Driven by purpose, mission, values, and has sense of urgency.
  • Able to work closely with staff through strong communication and verbal skills.
  • Able to stand for long periods of time, up to 10 hours or more.
  • Able to stoop and bend.
  • Able to lift up to 40 pounds from time to time.
  • Able to safely work with potentially dangerous chemicals and equipment.
  • Able to comply with safety and health code standards.
  • Able to handle responsibilities that require repetitive motion tasks.

What's in it for You
  • Joining an award winning and high performing team that values fun and relationships
  • Monthly, Quarterly, and Annual Bonus Program
  • Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
  • Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
  • 10% Discount on GHG outlets
  • Remote work program offering up to 5 days per month remote work, based around scheduled site tours and event support.
  • Complimentary access to Employee Cafeteria
  • Discounted hotel rates at both Choice Hotels and Radisson Hotel Group branded properties
  • Parental Leave Program 
  • 401K with 100% match up to 3% 
  • Medical/Dental/Vision