Account Executive, Sales & Service
Location: Coralville, Iowa | Department: Ticket Sales
Reports To: Director of Ticket Sales
The Iowa Heartlanders are setting the standard in the ECHL — and we’re looking for driven, ambitious professionals to help lead the charge. As an Account Executive, you’ll sell and service ticket memberships, lead group sales initiatives, and be a key face of our fan-first culture.
What You’ll Do
- Sell season tickets, group packages, and premium seating through cold calls, meetings, and community outreach
- Build and maintain strong, lasting relationships with new and returning fans
- Execute group experiences and ticket promotions, ensuring a smooth game day experience
- Be a visible brand ambassador at events, games, and community activations
- Track sales activity and customer interactions using CRM software
- Collaborate across departments to deliver exceptional service and fan engagement
Who You Are
- Relentless Work Ethic. You are confident in cold-calling. You develop new client relationships and grow existing ones. You want to win. Every. Day.
- Continuous Learner. Your ears and mind are always open. You consistently want to improve, yearn for insight and knowledge, and soak in the experience of those around you. You take calculated risks and aren’t afraid of making mistakes because you know the value of learning from those. You are always looking for ways to grow and adapt and are always ready for a challenge.
- Entrepreneurial Mindset. You do what it takes to get the job done and often, even more than what it takes. You strive to go above and beyond, exceeding all expectations and thrive in an environment that requires you to step out of your comfort zone for the sake of putting joy to someone else’s experience.
- Positive Executor. You believe big ideas reap even bigger rewards when managed effectively. Everything you do touches people, so flawless execution is non-negotiable. Your work can be fast-paced, and it can be easy to lose sight of the details, but that’s where the magic is at. With ruthless prioritization, you focus on getting things done in a positive manner, quickly and flawlessly. Of course, you’re not perfect, so when mistakes are made, you take responsibility and issue meaningful apologies when you’re wrong.
- Servant Leader. In the Heartland, everything we do is grounded in serving. You serve our organization, each other, our fans and our community. You inspire those around us to dream more, learn more, do more and become more.
We Offer
- A supportive, team-first culture with direct access to leadership
- Opportunities for growth and professional development
- Generous PTO and health insurance options
- A chance to make a real impact — with our fans, our team, and your career
- A commitment to diversity, equity, and inclusion in everything we do
Qualifications
- Bachelor’s degree or equivalent experience
- Proven success in sales and customer service
- CRM experience preferred (e.g., Salesforce, HubSpot, LACRM, etc.)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Must be able to work non-traditional hours, including evenings, weekends, and holidays
- In accordance with the ADA, this role requires stated physical duties. Should an accommodation be requested, Heartlanders Hockey LLC will evaluate the request and provide reasonable accommodations.
- Applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
