Job Title: Game Operations Coordinator
Reports to: Director of Game Operations
Location: Fishers Event Center (In-Office, anticipated December 2025)
Hours: Standard business are 9:00 am - 5:00 pm / Mon – Fri. This position will require occasional evening, weekend, and holiday availability as required by the game or event schedule.
Status: Full-time
The Opportunity:
The Indy Fuel and Fishers Freight are seeking a motivated and detail-oriented Game Operations Coordinator to join our team. This entry-level role is perfect for someone eager to learn the ins and outs of live sports event operations and fan engagement. You will play a key role in delivering an exciting and seamless game day experience for our fans, working closely with the Director of Game Operations and various departments.
About the Role:
As the Game Operations Coordinator, you will be responsible for organizing and managing all aspects of pregame fan fest activities, booking and coordinating concourse and in-game entertainment, gathering and preparing materials needed for intermission activities and media timeouts, and occasionally assisting with community events and outreach. On game days, you will serve as the floor manager, acting as the primary contact for the Director of Game Operations to ensure smooth operations throughout the arena.
How You’ll Contribute:
Coordinate and oversee pregame fan fest activities to maximize fan engagement and excitement.- Book and manage entertainment for the concourse and in-game segments, including musicians, performers, and special guests.
- Prepare and organize materials and equipment needed for in-game intermission activities and media timeouts.
- Serve as the floor manager during game days, acting as the primary point of contact for the Director of Game Operations on the arena floor.
- Assist occasionally with community outreach events and other off-ice initiatives representing the Indy Fuel and Fishers Freight.
- Communicate and collaborate with multiple departments to ensure all game day elements run smoothly.
- Support set-up, execution, and teardown of game day events and promotions.
The Ideal Candidate:
- Develop and execute the team’s annual promotions schedule, building themed game night promotions for all regular season home games.
- Create in-arena rituals and “can’t-miss” moments unique to the Indy Fuel. Research and order promotional giveaways, closely working with team and league vendors.
- Direct the team’s in-arena show on the floor on game nights to maximize the experience for all fans in attendance.
- Assist Director of game operations with managing all game presentation and fan events staff, including but not limited to public address announcer, video board operators, music operator, lights, ice-level promotions staff, mascot and others.
- Collaborate with the team’s Head of Production/Technical Director to ensure the team’s video board and broadcast product brings to life the in-arena experience.
- Plan and activate arena lobby and other on-site experiences for fans attending home games and other special events.
- Collaborate with other departments to secure sponsor/promotional elements including scripts, videos, giveaways, props, prizes and more.
- Bring theme nights to life by leading development of promotional activities and book characters, special guests, and event partners.
Qualifications:
- A minimum of 1-2 years of experience in live event presentation/promotions. Hockey experience is a plus.
- Dynamic and performance-driven, with interpersonal skills to motivate and inspire others across the organization at multiple levels.
- Confident & creative thinker with strong experience in brainstorming and developing unique promotional strategies.
- Demonstrated ability to lead a large group of staff or volunteers.
- Team player willing to assist in all other areas of the business operation.
- Excellent project management skills and attention to detail.
- Self-motivated, with the ability to work independently and as a team; both nights and weekends. This includes all home games plus some special events and select community appearances.
- Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment.
- Basic graphic design skills are a plus.
- Demonstrates organizational core values of integrity, curiosity, empathy, collaboration, and originality.
- Bachelor’s degree in sport management, marketing, communications or equivalent field.
- Must be able to work non-traditional hours as the business requires including but not limited to nights, weekends, and holidays.
Why Join Us?
You’ll gain hands-on experience in professional sports operations with two exciting teams: the Indy Fuel (ECHL hockey) and the Fishers Freight (indoor football). This role offers great exposure to live event management, fan engagement strategies, and community relations, providing a strong foundation for a career in sports management.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
