TITLE: Ticket Sales Account Executive
POSITION TYPE: Full Time
COMPANY: Spire Sports + Entertainment: Greenville Swamp Rabbits
LOCATION: Greenville, SC
REPORTS TO: Vice President, Sales
POSTED DATE: 6/20/2023
SUMMARY:
Spire Sports & Entertainment is a diversified sports and entertainment organization that pushes the boundaries of traditional marketing to foster business growth in the rapidly changing modern era. Having acquired the Greenville Swamp Rabbits of the ECHL in March of 2020, the organization has seen tremendous growth in all areas of business development, highlighted by overall league-recognition as the ECHL’s ‘Rising Star Award’ winner and finalist in back-to-back seasons.
As an organization we continue to strive daily to work and live by our core principles of what it means to be a R.A.B.B.I.T:
R – Relentless
A – Accountable
B – Believe
B – Bring Urgency
I – Impactful
T – Team-first Mentality
JOB DESCRIPTION:
Spire Sports & Entertainment and the Greenville Swamp Rabbits are seeking an Account Executive to join the growing Ticket Sales Department. The Account Executive will be responsible for maximizing ticket revenue for the Swamp Rabbits through the retention of current business and new sales of Season Tickets, Group Tickets, Ticket Packages, Event Suites, and In-Game Programs. Revenue goals will be set for the Account Executive and tracked with regular meetings with the Vice President, Sales.
The Account Executive is a relationship builder, someone who can connect with the Upstate community, schools, and other groups and help them plan a memorable evening with the team. The Account Executive is a party planner, organizer, and is the one willing to put in the effort so that others can enjoy themselves.
ESSENTIAL FUNCTIONS:
- Generate ticket sales revenue using all sales methods, including face to face appointments, texting, emailing, phone calls, arena tours, prospecting, and networking.
- Manage relationships with various accounts to exceed established sales goals.
- Conduct a minimum of 50 activities per day.
- Plan, develop, and execute strategic group sales promotions and theme nights by creating a unique offer and targeted sales campaign to a specific niche group or community.
- Prospect to generate new business relationships, responsible for hosting client meetings and potential client presentations on a regular basis.
- Provide prompt, thorough, and courteous responses to all inbound & outbound customer communication – phone calls, emails, mail, etc.; Maintain high level of customer service to existing and new clients.
- Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables.
- Attend team, community, and other events for the purpose of maximizing sales opportunities.
- Provide sales reports and contact status back to management on a daily and weekly basis during Goal Setting Meetings
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The Account Executive must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
- Highly organized, resourceful, detailed-oriented, quick learner and time management skills
- Excellent relationship building and customer service skills.
- Ability to learn in a team environment and adhere to departmental guidelines.
- Ability to professionally communicate and interact with all levels of management.
- Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems.
- Ability to professionally handle highly sensitive and confidential information.
- Knowledge in Ticketmaster or other ticketing and CRM software preferred.
QUALIFICATION STANDARDS:
Education:
- Bachelor's degree from an accredited 4 year college/university
Experience:
- 1-2 years of related work/internship experience preferred.
- Must be able to work game nights, weekends, holidays, and select ticket sales and public relations events.
The Swamp Rabbits reserve the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. The Swamp Rabbits may require an employee to perform duties outside his/her normal description.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
