SUMMARY:

Spire Sports & Entertainment is a diversified sports and entertainment organization that pushes the boundaries of traditional marketing to foster business growth in the rapidly changing modern era. Having acquired the Greenville Swamp Rabbits of the ECHL in March of 2020, the organization has seen tremendous growth in all areas of business development, highlighted by overall league-recognition as the ECHL’s ‘Rising Star Award’ winner and finalist in back-to-back seasons.

As an organization we continue to strive daily to work and live by our core principles of what it means to be a RABBIT:

R – Relentless
A – Accountable
B – Believe
B – Bold
I – Impactful
T – Team-first

JOB DESCRIPTION:

The Greenville Swamp Rabbits seek a Retail Sales Manager. The role will be responsible for leading merchandise sales revenue; merchandise operations -- including ordering, inventory management, budgeting; store associate personnel; and vendor/partner relationships. These relationships will include (but not limited to), corporate partners; league-licensed vendors; and building operations.

The Retail Sales Manager will; be a creative thinker - with a mindset on maximizing team apparel revenue and expanding the branding presence of the team through merchandise; extremely personable, an effective multi-tasker, and have a passion for business development. The ideal candidate will be a motivated self-starter that takes initiative.

ESSENTIAL FUNCTIONS:

Lead all operations related to merchandise sales -- ordering; inventory management; point of sale; store-front visuals; store associate staffing.
Develop grassroots marketing/community outreach strategies, and event coordination, that promotes the Swamp Rabbits brand and increases apparel revenue opportunities.
Develop and manage structured programs, including league-licensed vendors; and area retailors, with an emphasis on product place and partnership potential.
Plan, develop, and execute strategic promotions and theme nights with the vision of increasing merchandise revenue opportunities.
Serve as the league (ECHL) liaison in regard to merchandise and retail reporting and vendor relations.
Provide prompt, thorough, and courteous responses to all inbound & outbound customer communication and e-commerce ordering – phone calls, emails, mail, etc.; maintaining a high level of customer service to existing and new clients.
Responsible for e-commerce direction, presence, and execution.
Perform Game Day responsibilities, including management of the Hop Shop and satellite sales locations on the concourse -- as strategically developed by this role.
Adhere to a retail budget and oversee the process of team requests / fulfillment

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

Highly organized, resourceful, detailed-oriented, quick learner and time management skills
Excellent relationship building and customer service skills.
Ability to learn in a team environment and adhere to departmental guidelines
Ability to professionally communicate and interact with all levels of management
Proficient with Retail Sales Operations -- including point of sale and back-end reporting; ability to learn required business systems
Ability to professionally handle highly sensitive and confidential information

QUALIFICATION STANDARDS:

Education:

A minimum education level of: BA/BS Degree (4-year)

Experience:

2-3 years of related work experience; preferably in the sports industry with a focus on retail sales.
Must be able to work game nights, weekends, and holidays, based on an events schedule.

The Swamp Rabbits reserve the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. The Swamp Rabbits may require an employee to perform duties outside his/her normal description.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.