The Atlanta Gladiators are seeking a motivated and detail-oriented intern to join our in-season internship program as a Service and Sales Intern during the 2025-26 Gladiators season. This internship is an excellent opportunity to gain hands-on experience with the Archtics ticketing system and FEVO, while learning the fundamentals of ticket operations, sales, and game day operations.
Key Responsibilities:
- Ticketing System Expertise – Develop a strong foundational knowledge of Archtics and FEVO to assist with ticket sales, inventory management, and event setup.
- Ticket Inventory Management – Maintain an organized and up-to-date ticket inventory to ensure smooth sales and distribution.
- Sales & Strategy Collaboration – Work alongside the Manager of Service and Retention to create and execute innovative ticketing strategies.
- Mobile Ticketing & Troubleshooting – Gain a strong working knowledge of the mobile ticketing platform and assist fans in resolving ticket-related issues.
- Game Day Operations – Assist with will-call distribution and troubleshooting customer needs at the box office.
- Client Support & Customer Service – Provide excellent service at the will-call window, via phone, and in person, ensuring fans have a seamless ticketing experience.
- CRM & Account Management – Maintain accurate client records in Salesforce CRM and update customer accounts as needed.
- Payment & Sales Processing – Assist with ticket sales, payment processing, and managing will-call pickup.
Preferred Qualifications:
- Prior experience with Archtics ticketing system is preferred.
- Prior experience using FEVO is preferred.
- Strong problem-solving skills and ability to troubleshoot client issues.
- Excellent communication and customer service skills.
- Highly organized with great attention to detail.
- Interest in sports business, ticket sales, and servicing.
Perks of the Internship:
- Gain real-world experience in a professional sports front office.
- Learn industry-leading ticketing platforms like Archtics & FEVO.
- Networking opportunities with sports industry professionals.
- Gain college credit.
Internship Requirements:
- In-season internship (September 2025- April 2026)
- All internships are in person; no remote opportunities are available at this time.
- Ability to work evenings and weekends within the students designated credit hour requirement when necessary.
- All interns must be students at accredited colleges and universities, with the ability to earn academic credit for time spent in an internship position.
- Internships are open to Sophomores, Juniors and Seniors receiving college credit.
- Internships do not provide compensation, housing, or transportation.
- Internships do not guarantee full-time positions with the Gladiators upon completion.
- Be able to maintain confidential information.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
