JOB SUMMARY: The Lead Front Desk Associate will work alongside facility management to oversee the quality and success of the StarCenter. This role will also provide administrative support, marketing support and overall customer service/analysis retention for major revenue functions within the facility. This position is not eligible for remote work.

ESSENTIAL FUNCTIONS:
• Assist in the booking and management of birthday parties
• Record sales transactions, process registrations, and take payments
• Assist in the creation and maintenance of facility schedules
• Assist with registration of both Skating and Hockey Academy programs
• Perform routine clerical duties including answering phones, filing, and updating the program boards
• Assist in handling customer comments, concerns, and complaints
• Become familiar with and have a working knowledge of all in-house programs

ADDITONAL RESPONSIBILITIES:
• Enroll customers in hockey leagues and internal and public programming sessions
• Provide information on facility, entertainment, and sports options and facility rules and regulations
• Ensure that all guests attending any public program sign an online waiver before participating in any program

JOB QUALIFICATIONS:
• College degree is preferred
• One to three years of experience
• Ability to multi-task, handle multiple projects simultaneously, and work under tight deadlines
• Ability to effectively communicate with other departments and vendors
• Strong writing, editing and proofing skills
• Ability to work nights, weekends, holidays and special events

Physical Demands and Working Environment:
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office and rink environment, with noise levels usually moderate.

*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties will be assigned as needed.