ROCKFORD ICEHOGS - MANAGER, TICKET SALES

Job Title: Manager, Ticket Sales
Department: Revenue 
Reports To: Vice President, Business Development & Revenue
Location: In-Office, 401. E. State Street, Rockford, IL 61104
Hours: 9:00 am - 5:00 pm / Monday – Friday with seasonal variation based on game schedule
Status: Full-time Exempt
# Direct Reports: 6
Compensation: The annual budgeted salary range for this is $60,000 plus incentives based on performance

The Rockford IceHogs are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodations for individuals with disabilities. 

Position Description

The Rockford IceHogs Manager, Ticket Sales is a position based in Rockford, Illinois, that operates within the Rockford IceHogs Business Development Department and collaborates closely with the Chicago Blackhawks Ticket Sales team. The Manager will have direct oversight of a team of Ticket Sales Account Executives responsible for Season Ticket Sales, Group Ticket Sales, Premium Area and Suite Sales.   The Manager, Ticket Sales will collaborate and support all team members within the IceHogs Ticket Operations, Ticket Service & Retention, Corporate Partnerships, Marketing, Game Operations and other departments.   The successful candidate will bring leadership, coaching, strategic thinking and selling experience to this crucial role by achieving annual revenue goals while providing long term strategic planning.  

Primary Responsibilities:

• Alongside IceHogs & Blackhawks leadership, build and implement Rockford IceHogs business development and growth strategies including forecasting, budgeting, event selling, communications, and customer relationship management.  
• Lead and motivate sales team to maximize revenue through sales of season ticket packages, group packages, premium seats and events & experiences.  
• Recruit, hire, train and develop sales members while cultivating a culture of collaboration and growth.
• Use fan and customer data to build and implement sales strategies, tactics, and campaigns to maximize revenue opportunities.
• Develop sales campaigns and incentives to cultivate a positive and successful selling culture.
• Provide extensive customer service and continual development of relationships with staff, co-workers and colleagues, customers, and the business community.
• Lead by example, through engaging with fans and customers in-arena and other team related activities. 
• Collaborate, communicate and work closely with Chicago Blackhawks Ticket Sales and Retention leaders, including VP’s and Directors.

Qualifications & Requirements:

• 5+ years of professional selling experience combined with previous managerial experience.   
• Self-starter with ability to build and develop teams.
• Ability to engage and interact with current and prospective clients and fans.
• Previous experience with CRM & ticketing/inventory management software – extensive knowledge with Ticketmaster Archtics Ticketing System and Salesforce preferred.
• Uphold and demonstrate organizational values at all times – Integrity, Curiosity, Empathy, Collaborative & Originality.    
• Ability to foster a positive team culture, work well and collaboratively with others.   
• Demonstrate excellent personal motivation and persistence to overcome obstacles.
• Strong verbal and written communication skills.
• Ability to prioritize numerous tasks, support multiple high-level positions, and be able to prioritize work when given multiple projects.
• Ability and desire to work a flexible schedule, including nights, weekends and holidays as event schedule requires. 

 The Team: