Ticket Operations Coordinator - Chicago Blackhawks

Chicago Blackhawks jobs
Ticket Operations: Ticket Operations
The Ticket Operations Coordinator will assist the Manager of Ticket Operations and Ticket Operations Specialist on daily tasks related to the support of the Ticket Sales and Service team.  The position will be responsible for the fulfilment of complimentary and paid ticket requests including delivery of tickets.  The role will support United Center box office personnel with game day activities including assisting customers and providing problem resolution.
Primary Responsibilities:
  • Process and fulfill ticket orders and requests.
  • Process payments.
  • Create various events and promotional offers within the Ticketmaster Archtics system.
  •  Provide daily reporting and tracking for staff CRM activities.
  • Assist ticketing and marketing department with compilation of email marketing lists.
  • Assist United Center box office staff with customer service support and problem resolution.
  • Assist Vice President of Ticketing with follow-up of internal ticket request inquires.
  • Other duties as required.
Qualifications & Requirements:
  • Bachelor’s degree or equivalent work experience.
  •  Excellent attention to detail and accuracy.
  • Preferably experience in a sports or hospitality environment including customer service experience.
  • Excellent written and verbal communications skills.
  • Proficient computer skills with MS Office and ticketing systems such as Archtics, and Microsoft or Salesforce CRM.
  • Ability to multi-task and meet required deadlines.
  • Ability to work evenings, weekends and holidays as required by game and event schedule.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Are you able to provide documentation of complete Covid-19 vaccination status?