Carolina Hurricanes
Operations Manager-Suites
Carolina Hurricanes - Manager
Raleigh · NC
Food/Beverage Management
0
7
hours ago
The Operations Manager – Suites is responsible for overseeing all suite-level Food & Beverage operations across sporting events, concerts, and special events. Reporting to the Senior Director of Operations, this role leads premium hospitality teams to deliver an exceptional, high-touch guest experience in all suite and premium spaces. The Operations Manager – Suites is accountable for staffing, financial performance, service standards, and cross-functional collaboration to ensure seamless execution at every event.
Key Responsibilities
Suite Operations & Guest Experience
Suite Operations & Guest Experience
- Oversee all suite and premium space F&B operations during events, ensuring consistent, high-quality service delivery
- Maintain exceptional guest service standards throughout all premium spaces, proactively addressing issues in real time
- Partner with clients and stadium leadership to elevate the premium guest experience and fulfill suite holder expectations
Team Leadership & Workforce Management
- Manage staffing, scheduling, training, and performance of premium hospitality teams
- Provide on-floor coaching and leadership during events; hold team members accountable to service and presentation standards
- Foster a culture of professionalism, hospitality, and continuous improvement across suite staff
Culinary & Beverage Collaboration
- Collaborate with culinary and beverage teams to plan, execute, and present premium suite offerings
- Ensure food and beverage is prepared to standard, delivered on time, and presented appropriately for the suite environment
- Communicate menu changes, special requests, and client preferences to relevant teams in advance of each event
Financial & Operational Oversight
- Monitor labor, inventory, and operational costs to meet financial targets and department goals
- Support budgeting processes and contribute to financial reporting as required
- Maintain compliance with food safety, sanitation, and venue standards; ensure all team members adhere to applicable regulations
Performance & Process Improvement
- Analyze operational performance following events and identify opportunities for improvement
- Implement process enhancements to drive efficiency, quality, and guest satisfaction
- Contribute to post-event reviews and collaborate with leadership on continuous improvement initiatives
Decision Rights & Authority
- Responsible for all real-time operational decisions within suite and premium areas during events
- Authorized to reallocate staff, adjust service workflows, and resolve guest or operational issues as they arise
- Authorized to escalate critical issues to the Senior Director of Operations
This role does not: override culinary standards or recipes, change pricing or menus without approval, or directly manage Finance or Supply Chain functions.
Preferred Qualifications & Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
- 5+ years of leadership experience in hospitality, premium dining, sports and entertainment, or food service operations strongly preferred
- Experience managing large-scale premium or suite-level hospitality operations
- Knowledge of budgeting, labor management, and financial reporting
- Proficiency in Microsoft Office Suite and POS systems
- Food safety certification preferred
- Decisive and calm under pressure in high-volume, fast-paced event environments
- Strong communicator and collaborator across culinary, beverage, and client-facing teams
- Organized, detail-oriented, and adaptable across different event types and client needs
- Must be able to walk and stand for long periods of time as well as use stairs as needed
- Must be able to a flexible schedule including nights, weekends and holidays as event schedule dictates
- Must pass background check
Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
Have you ever pled guilty or been convicted of a crime excluding minor traffic offenses? If yes, explain fully. A conviction does not necessarily exclude you from employment.
