The Director of Standards & Compliance is responsible for establishing, leading, and continuously improving newly created department focused on quality, consistency, accuracy, cleanliness, and operational discipline across all Food & Beverage operations.
The Director will play a critical role in designing and implementing the systems, processes, tools, and reporting structures that define how Standards & Compliance operates. This includes developing inspection protocols, documentation standards, audit processes, and performance reporting frameworks that drive accountability across the organization.
Responsibilities include but are not limited to:
Department Development & System Design
- Build and establish the Standards & Compliance department from the ground up
- Develop and implement the department’s operating model, including inspection and audit procedures, event day observation protocols, documentation and reporting standards and escalation and follow-up processes
- Create and maintain standardized tools, including checklists, scorecards, and reporting templates
- Define clear standards in partnership with Culinary, Operations, and Supply Chain leadership
- Continuously refine processes to improve effectiveness and efficiency
Standards Oversight & Compliance
- Ensure adherence to established standards across all F&B operations, including:
- Food quality, preparation, and presentation
- Cleanliness and sanitation
- Menu accuracy and pricing
- Operational readiness and execution
- Brand and guest experience expectations
- Conduct routine and targeted inspections across kitchens, concessions, premium spaces, and storage areas
- Verify compliance with internal standards as well as all applicable health and safety regulations
- Identify gaps between expected and actual performance
Event-Day Observation & Quality Assurance
- Lead Standards & Compliance coverage during events, ensuring appropriate deployment across all areas of operation
- Oversee real-time observation of food quality, service execution, and operational discipline
- Ensure consistent, objective documentation of issues without interfering with live operations
- Identify trends and recurring issues during live service
Reporting, Analysis & Accountability
- Develop and deliver clear, concise event reports highlighting key issues and failures, repeat or trending problems and areas of improvement or regression
- Assign ownership of issues to appropriate departments (Operations, Culinary, Supply Chain, Finance)
- Track corrective actions and ensure follow-through
- Escalate persistent or high-impact issues to senior leadership
- Provide ongoing analysis to support data-driven decision-making
Team Leadership & Development
- Hire, train, and manage a Standards & Compliance team, including a manager and event-based staff
- Establish clear expectations for observation, documentation, and professionalism
- Ensure consistency in how inspections and audits are conducted
- Foster a culture of accountability, objectivity, and continuous improvement
Minimum Qualifications
- 7+ years of leadership experience in food & beverage, hospitality, or large-scale venue operations
- Strong understanding of culinary operations, concessions, and premium service environments
- Experience with quality assurance, auditing, or operational standards preferred
- Demonstrated ability to build and implement systems and processes from scratch
- Strong analytical and reporting skills
- Excellent written and verbal communication skills
- Ability to operate independently and make objective, fact-based assessments
- High level of integrity and objectivity
- Detail-oriented with strong observational skills
- Comfortable addressing difficult issues and holding others accountable
- Consistent and fair in approach—no favoritism or subjectivity
- Calm, professional presence in high-pressure environments
- Strong sense of ownership and accountability
- Ability to build credibility across multiple departments
- Ability to work long, irregular hours including nights, weekends and holidays as event schedule dictates
- Must be able to stand and walk for long periods of time and use stairs as needed
- Must pass a background check
Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
