The Carolina Hurricanes and Lenovo Center are seeking a passionate and experienced Director of Food & Beverage Operations to lead all guest-facing Food & Beverage operations at a premier sports and entertainment venue. This role is responsible for delivering exceptional hospitality experiences across concessions, premium spaces, bars, catering, and culinary service during live events.
As a senior on-site leader, you will set the tone for service excellence, ensuring every guest interaction reflects quality, consistency, and care. You will lead teams through fast-paced, high-volume events while maintaining a strong focus on hospitality, execution, and team engagement.
What You’ll Do
Deliver Exceptional Guest Experiences
- Lead all guest-facing Food & Beverage operations across the venue, including concessions, bars, premium clubs and suites, and catering
- Champion a hospitality-first culture that prioritizes guest satisfaction, service quality, and consistency
- Ensure all service areas are prepared to deliver a seamless and memorable experience for every guest
- Actively oversee service during events, addressing guest needs and operational challenges in real time
Lead & Inspire Teams
- Guide, coach, and develop Operations Managers and culinary leadership
- Create a culture of accountability, professionalism, and pride in service
- Encourage collaboration and cross-training to build flexible, high-performing teams
- Provide clear direction and support during high-pressure event environments
Oversee Staffing & Workforce Execution
- Develop thoughtful staffing strategies aligned with event size, flow, and guest expectations
- Coordinate labor across internal teams, nonprofit partners, and temporary staff
- Partner with internal stakeholders to ensure effective labor planning and cost management
Ensure Culinary & Service Excellence
- Partner closely with culinary leadership to ensure food quality, presentation, and service timing meet expectations
- Monitor execution across all service areas, identifying opportunities to enhance speed, quality, and guest satisfaction
- Uphold operational standards related to safety, cleanliness, and service delivery
Collaborate & Continuously Improve
- Work cross-functionally with Supply Chain, Finance, and Compliance teams to support smooth operations
- Leverage guest feedback, operational data, and audits to drive continuous improvement
- Anticipate challenges and implement proactive solutions to enhance the guest experience
- Serve as the primary escalation point for operational matters during events
What We’re Looking For
- Bachelor’s degree in Hospitality, Business, or a related field (or equivalent experience)
- 10+ years of leadership experience in high-volume Food & Beverage or hospitality operations preferred
- Proven ability to lead multi-outlet operations, including concessions, premium hospitality, and catering
- Experience in sports, live entertainment, or large-scale venues strongly preferred
- A strong service mindset with a passion for delivering outstanding guest experiences
- Demonstrated ability to lead teams in fast-paced, high-pressure environments
- Experience with staffing strategy, workforce deployment, and labor management
- Financial acumen, including labor cost control and operational oversight
- Excellent communication and collaboration skills
- Flexibility to work evenings, weekends, and holidays based on event schedules
- Must pass a background check
Why Join Us?
- Be part of a dynamic, guest-focused environment where no two days are the same
- Lead large-scale operations that create memorable experiences for thousands of guests
- Join a team that values hospitality, teamwork, and operational excellence
- Play a key role in shaping the guest experience at a premier venue
Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
