Summary

The Ice Technician Manager is responsible for managing all aspects of ice conditions for HARBORCENTER Development, LLC.  The position will coordinate with The Rinks Management team in order to ensure efficient and effective services.

Duties & Responsibilities

• Coordinate with Engineers, Programming and Operations Manager to identify areas of need and determine appropriate measures to meet the needs of HARBORCENTER Development, LLC.
• Perform daily walk through of building to ensure cleanliness and all safety measures are in place and maintained.
• Resolve and respond to escalated internal and external questions, concerns and complaints in a timely manner.
• Responsible for maintenance, repairs and working with vendors to ensure equipment is operational.
• Communicate long term & short-term vision and objectives to Ice Technicians and Ice Maintenance staff.
• Responsible for scheduling staff to meet business needs and schedule
• Manage, hire, train, develop, coach and motivate all Ice Technicians and Ice Maintenance staff. Responsible for coaching and on-going performance communication with staff.
• Directs and prioritizes duties with focus on the customer experience and linkages to HARBORCENTER Development, LLC services.
• Balance labor and budget to be the most efficient and effective within the needs of the facility and associated programming.
• Coordinate with KBC arena changeover for specialized events.
• Maintains user confidence and protects operations by keeping information confidential.
• Other duties as assigned.

Minimum Qualifications for the Position:

• A minimum of 5 years professional experience with facility operations.
• High School Diploma or GED Required. Bachelors Degree preferred.
• Valid Drivers License.
• Fully trained on the operation and maintenance of the ice re-surfacer (Zamboni). Mechanical experience in relation to the ice re-surfacer (Zambonis), preferred.
• Experience in planning, leading and managing development projects, including coordinating with peers to achieve successful outcomes, and tracking and reporting on progress to management team.
• Strong overall computer skills, including Max OS X, Microsoft Office and/or apple I Works suites software, Internet and Social Media
• Ability to work a flexible schedule including weeknights, weekends and holidays.

Critical Competencies

• Takes initiative and actively seeks continued excellence
• Ability to enforce arena rules and make sound decisions in order to secure the safety and well-being of all participants, facilities and equipment.
• Organized ability to prioritize and have strong time management skills
• Ability to undertake and complete multiple tasks
• Skilled at establishing and cultivating strong relationships with peers across different levels of organizations both internally and externally.
• Strong orientation to customer service both internally and externally
• Ability to present ideas and recommendations in a concise manner – orally and written.

Compensation

This position has a annual salary range of $62,353.20-$65,000.  

• Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.
• Investments: 401(k) with employer matching; annual discretionary defined employer contributions
• Paid Time Off:  Paid Volunteer Days
• Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
• Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
• Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more. 

HARBORCENTER Operating, LLC is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.