About the Buffalo Sabres: The Buffalo Sabres are a professional hockey team in the NHL, committed to delivering an exceptional experience both on and off the ice. Our team thrives on creating unforgettable moments for fans and providing top-tier service to our suite holders.

Position Overview: We are seeking a dynamic and dedicated Suite Attendant to join our team at KeyBank Center. The Suite Attendant will be responsible for ensuring that all suite guests receive a high level of personalized service, creating memorable experiences for every guest during Buffalo Sabres home games and other events.

Key Responsibilities:

• Guest Relations: Serve as the primary point of contact for suite holders and their guests, addressing inquiries, resolving issues, and ensuring a seamless experience from arrival to departure.
• Event Preparation: Assist in the setup and customization of suites prior to events, including checking suites for cleanliness, arranging special requests, and ensuring that all amenities are stocked and in working order.
• On-Site Service: Provide exceptional service during events, including greeting guests with enthusiasm and friendliness, monitoring credentialed access to the Lawley Suite Level, addressing any immediate needs or concerns, and ensuring a clean and comfortable environment.
• Personalization: Tailor experiences to the preferences of suite holders and their guests, including special accommodations, VIP requests, and personalized touches.
• Communication: Maintain clear and effective communication with suite holders, internal staff, and supervisors to ensure all needs are met promptly and professionally.
• Problem Solving: Quickly and efficiently resolve any issues that arise, including handling complaints or special requests, to ensure guest satisfaction.
• Team Collaboration: Work closely with other members of the team, catering staff, and security to provide a cohesive and high-quality experience.

Qualifications:

• Experience: Previous experience in a high-end customer service role, preferably in the sports or entertainment industry. Experience in hospitality management or a similar field is a plus.
• Skills: Exceptional interpersonal and communication skills, with a strong ability to anticipate and address the needs of high-profile clients.  Ability to remain standing / walking for up to 8 hours.
• Attention to Detail: Demonstrated ability to manage multiple tasks and maintain high standards of service and presentation.
• Flexibility: Ability to work evenings, weekends, and holidays, as games and events often occur outside of regular business hours.
• Problem-Solving: Strong problem-solving skills and the ability to remain calm and professional under pressure.
• Availability: Must be available to work at least 50% of events scheduled each month. 

Join us in delivering unforgettable experiences to our valued suite holders and be a part of the Buffalo Sabres winning team!

 Compensation

• $15.50 per hour

Hockey Western New York, LLC is an equal opportunity employer 

Education

• High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.