Duties and Responsibilities

• Sell tickets at the Box Office windows and over the phone, work in Account Services, Box Office, Suite Services or Guest Services on event days.
• Communicate team schedules, answer routine questions such as game day information, upcoming promotions, provide season ticket holder benefit information as needed through email, mail, and phone.
• Work on office projects such as data entry, bulk mailers, etc.
• Work with Ticket Sales, and Ticket Operations as needed to assist with execution of programs.
• Process and balance payments in an accurate and timely manner.
• Count drawer at the end of shift and submit drawer to management on duty.
• Answering incoming telephone calls, emails, and assists fans with their ticket purchases.
• Staff temporary box office for events at LECOM Harborcenter and handle ticket sales, will call and customer service
• Perform other duties as assigned

Requirements

• High School degree
• Customer Service experience required.
• Previous cash handling experience.
• High level computer skills, computerized ticketing experience preferred.
• Strong work ethic, job reliability and be able to work independently and as a member of a team.
• Ability to work unconventional hours to include nights, weekends and holidays.
• Must be available to work at least 50% of events scheduled each month. 

Competencies

• Oral, written Communication Skills
• Customer Relations & Customer Service
• Computer Literacy
• Accurately balance cash drawer at the end of each shift
• Ability to stand for long periods of time.
• Ability to lift to 40 pounds.
• Other duties as assigned.

Compensation

• The pay for this role is $15.50 an hour. 

Hockey Western New York, LLC is an Equal Opportunity Employer

Education

• High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.