Delaware North Sportservice is searching for a Catering Operations Manager to join our team at Miami Freedom Park in Miami, Florida. In this role, you will be responsible for leading all catering operations at Miami Freedom Park, supporting a wide range of events and daily service needs across the venue. This role plays a critical part in delivering exceptional food and beverage experiences for premium events, internal partners, and key stakeholders.

The Catering Operations Manager will serve as a primary liaison between clients and internal teams, working closely with clients’ sales and operations teams to ensure alignment, responsiveness, and seamless execution. This position reports directly to the Director of Suites and Catering and requires a hands‑on, service‑driven leader with a strong operational mindset and a high level of accountability.

Minimum – Anticipated Maximum Base Salary: $55,300 - $74,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Oversee all catering and special event operations, ensuring seamless execution from planning through event close‑out
• Serve as the primary point of contact for catering clients, building strong, trust‑based relationships and working closely with clients’ sales and operations teams to understand objectives, requirements, and service expectations
• Proactively manage client communications before, during, and after events, ensuring timely responses, clear follow‑through, and a consistently high level of service
• Drive catering sales through strategic upselling of food, beverage, and service enhancements to maximize revenue and elevate the guest experience
• Act as a strategic partner to clients by anticipating needs, managing expectations, and delivering customized food and beverage solutions that align with premium service standards
• Lead, train, and manage a team of approximately 20 direct reports, fostering a culture of accountability, professionalism, and service excellence
• Partner closely with the culinary team to coordinate menus, staffing, timelines, and execution for events of varying size and complexity
• Be highly visible and hands‑on during events, playing an active role in event setup, service execution, and post‑event breakdown
• Support a diverse range of catering needs, including premium and special events, client functions, employee dining, home and visiting teams, security staff, and broadcast crews
• Ensure compliance with all food safety, sanitation, and alcohol service standards, as well as company policies and procedures
• Manage inventory, equipment, and event logistics to ensure operational efficiency and consistent service delivery
• Collaborate with internal partners across operations, sales, and venue leadership to support overall venue objectives and enhance the client and guest experience

Problem Solving & Operational Responsiveness

• Effectively address operational challenges in real time, maintaining composure and sound judgment in fast‑paced, high‑pressure environments
• Demonstrate a strong sense of urgency when responding to client requests, issues, or last‑minute changes, recognizing that our primary client has high expectations regarding response times and service delivery
• Collaborate closely with internal operations, culinary, and sales teams to quickly identify solutions and resolve issues with minimal impact to the client experience
• Take ownership of challenges through resolution, ensuring clear communication, timely follow‑up, and continuous improvement to prevent future issues

• Proven experience in catering, banquets, or food and beverage operations within a high‑volume, fast‑paced environment (sports, entertainment, hospitality, or events preferred)
• Strong leadership skills with experience managing and developing hourly and salaried teams
• Demonstrated ability to build and maintain strong client relationships while delivering customized, service‑driven solutions
• Excellent organizational, communication, and multitasking skills with a hands‑on management approach
• Ability to work a flexible schedule, including nights, weekends, and holidays, based on event needs

Days
Evenings
Weekends
Evenings as needed
Holidays

Miami Freedom Park is a state-of-the-art soccer stadium and entertainment destination in South Florida, opening in 2026 as the future home of Inter Miami CF. Delaware North will lead stadium concessions and premium food and beverage services, delivering innovative culinary experiences that celebrate Miami’s vibrant culture while elevating classic stadium favorites. The venue will host world-class soccer matches, concerts, and live entertainment year-round. 

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.