General Manager, TD Garden - Delaware North (Boston · MA)

Delaware North Jobs
Jobs in Boston · MA
Event Management: Event Operations/Management
Delaware North Sportservice is seeking a General Manager to lead our team at the iconic TD Garden in Boston, Massachusetts. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 3.5 million people a year at its world-renowned concerts, sporting events, family shows, wrestling and ice shows. Our ideal candidate is dedicated to delivering the highest quality of service to our guests - taking great pride in their work and the impact they will have on creating exceptional experiences.

  • Works collaboratively with the client and executive leadership teams to maintain positive relations through effective communication and prudent financial practices 
  • Directly supervise unit management and oversee supervision of team members including, recruitment, hiring, training, development, and promotion
  • Determine and control staffing levels to maximize net returns to the client while maintaining satisfactory guest service levels
  • Prepare and present operational recommendations that drive exceptional services and quality products for guests including innovative service styles and emerging technology enhancements through understanding relevant market conditions and shared best practices
  • Leverage data and analytics to determine operational and pricing strategies that drive shared profit growth
  • Work collaboratively with all parties on technology, design, and layout of food, beverage, and retail locations
  • Verify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for ordering, inventory, and payroll procedures are in place
  • Maintain knowledge of labor/union issues and best practices to promote positive labor relations
  • Initiate capital budget to replace, repair or remodel equipment and facilities
  • Project Management duties as assigned
  • Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service and retail equipment
  • Ensure operation follows company policies and procedures
  • Develop and manage all vendor relationships
  • Ability to communicate with various levels within the organization
  • Ensure unit compliance with federal, state, local, and company regulations regarding the sale of alcohol, PCI, OSHA, payroll, and employment. and EEO guidelines

  • Minimum of 7-10 years of management experience in the contract food service industry, encompassing concessions, premium services, catering, and retail in a sports and entertainment venue
  • Experience in a top 5 or two-team arena preferred
  • Experience working in a union environment, understanding, and managing through a CBA is required
  • Operational financial management accountability and budgeting experience
  • Bachelor’s degree in Business Management or similar
  • Prior project management experience is preferred
  • Strong commitment to customer and client relationships, integrity, leadership, and team-building skills with an authentic approach

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