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F&B Manager, Impact Club - Anaheim Arena Management (Anaheim · CA)

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Sports Jobs in Anaheim · CA
Food and Beverage: Food/Beverage Management
The F&B Manager, Impact Club, is responsible for all of the Food and Beverage aspects in Private VIP/Impact Club operations. This Manager oversees and manages the staff of an exclusive members-only club at the Honda Center (opening Fall 2022). This role is responsible for creating and maintaining elevated/premium guest experiences during Anaheim Ducks Hockey games, concerts, shows, non-NHL sports, and private special events.

Responsibilities
  • Support a high-end atmosphere for the Impact Club through elevated service and hospitality
  • Responsible for overseeing all day-to-day F&B operations for the Impact Club at Honda Center
  • Manage all F&B aspects of the Impact Club on-site during events, including menu planning for food and beverages
  • Partner with the Executive Chef to plan and design menu offerings
  • Ensure the service team has an excellent working knowledge of the food and beverage options offered
  • Plan directly with the Private Club Manager to execute appropriate menu and level of agreed-upon service per event
  • Responsible for maintaining appropriate inventory levels and varietal offerings are on hand to ensure optimum service levels; maintain familiarity with guest favorites/ preferences 
  • Acknowledge member requests for menu offerings and/or preferences and accommodate requests within appropriate judgment and reason
  • Build a rapport with guests and compile a catalog of preferences; learn and attribute specific preferences to individual guests
  • Lead and motivate employees to ensure an exceptional guest experience for everyone
  • Create, implement, and maintain operational procedures for quality and quantity standards to ensure outstanding service
  • Establish and uphold expectations of service standards, dress, decorum, and monitor for consistent adherence to established standards
  • Protect the Club's sponsorship and logo integrity by adhering to brand guidelines
  • Assist HR with the hiring and training process of all front-of-house staff for the VIP Private Club, focused on the highest caliber of team service delivery and a reflection of the best Club in Orange County
  • Keep abreast of current advances and practices in the high-end club industry
  • Responsible for ensuring food quality in presentation and production for the Club
  • Responsible for the safe service of all alcoholic beverages and maintaining sanitation standards throughout the operation
  • Ensure Company protocols, policies, and procedures are adhered to

Skills
  • Minimum 5 years of experience within a high-volume restaurant, nightclub, day club, entertainment venue, or a directly related operational area/field
  • Minimum 3 years of directly related operational management experience at a similar leadership level
  • Proven ability to provide an outstanding guest experience
  • Able to work varied shifts, including nights, weekends, and holidays
  • Polished and professional appearance and demeanor
  • Strong interpersonal and communication skills
  • Expertise with Microsoft Suite and calendar systems

Knowledge, Skills and Experience
Education -  Bachelor's Degree
Certifications Required – NA
Experience Required -  5+ Year

Please note that this position is required to be fully vaccinated against COVID-19.  “Fully vaccinated” means that the applicant can provide acceptable proof that the applicant has received, at least fourteen (14) days prior to the applicant’s start date, either the final dose of a two-dose COVID-19 vaccine, or a single dose of a one-dose COVID-19 vaccine.  Vaccines must be authorized and/or approved by the FDA.  Applicants needing an exemption to this requirement due to medical, disability-related, religious or other protected reasons may request an exemption.  The Company will engage in an interactive process to determine if an exemption to this requirement as a reasonable accommodation is appropriate. 

This Position is on-site

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.