Membership Ambassador
Flagship - Springfield, VA
Full-Time
Who We Are
The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their peak potential. Our 450,000-square-foot flagship complex in Springfield, VA, offers a unique combination of world-class sports venues, elite training spaces, recovery amenities, and athletic and wellness programs. We also operate Performance Club locations in Springfield, VA, and Bethesda, MD, providing signature group classes, customized performance training, recovery, and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun, lifestyle events, and sporting experiences, The St. James is your destination to discover your best self.
Our People & Culture:
At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences—experiences that engage, inspire, and delight—depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team.
Who You Are
You are a high-energy, goal-oriented Membership Ambassador with a passion for health, fitness, and exceptional customer experiences. Adaptable and motivated, you thrive in a fast-paced, team-driven environment. Your background in hospitality, sales, or sports management gives you an edge in creating meaningful client relationships. You have a team mentality and thrive in a competitive team setting. If you have experience in high-end hospitality, luxury retail, or sports management/sales, we would love to hear from you!
What You will Do
- Actively sell memberships, sports programs, and other services to prospective clients.
- Build and maintain lasting relationships with members, acting as their trusted advisor.
- Conduct personalized tours and match clients with services that meet their needs.
- Onboard new members, ensuring a seamless and engaging experience.
- Collaborate with internal teams to deliver top-notch service and experiences.
- Support member engagement and retention through ongoing communication and tailored recommendations.
- Participate in event planning and organize member-exclusive activities to foster community and connection.
- Track and report on membership growth and engagement metrics.
- Be a visible, proactive ambassador throughout the facility, ready to assist and connect.
Why You will Love It
- Compensation: Earn $80K to $100K annually (base salary + commissions).
- Benefits: Enjoy comprehensive health coverage (Medical, Dental, Vision, Life, Disability).
- Retirement: Access a 401(k) plan with a 4% employer match.
- Time Off: Unlimited PTO to recharge and balance work-life priorities.
- Perks: Complimentary club membership and exclusive employee discounts.
- Community: Join a supportive, dynamic team that values collaboration and innovation.
What Your Day Will Look Like
- Engage with current and potential members through personalized outreach, calls, and in-person interactions.
- Conduct tours and connect prospective members with programs tailored to their goals.
- Collaborate with Member Services, Personal Training, and Sports program teams to ensure exceptional service delivery.
- Participate in daily team meetings to strategize and discuss feedback.
- Plan and execute internal and community-oriented events and member-focused activities to drive awareness and engagement.
- Track member interactions and manage CRM tools to monitor progress and retention.
You will Be a Great Fit If You Have These Skills
- 2-4 years of experience in client relations, account management, or hospitality (luxury experience preferred).
- Proven ability to build strong relationships and drive customer satisfaction.
- Exceptional communication and people skills.
- Strong organizational and multitasking abilities in a dynamic environment.
- Familiarity with CRM tools
- A proactive, detail-oriented mindset with a customer-first approach.
- A passion for sports, health, fitness, and wellness.
The Other Stuff
- Our Membership Ambassador team is compensated based on a generous commission and bonus structure.
- We would hate to miss your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!
- This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Get to know us better:
Instagram:
@thestjames
@thestj_sports
@thestjamesperfomanceclub
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department.
The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.
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