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Aquatics Administrative Specialist
The St. James – Springfield, VA
Full-Time | Year-Round | Administrative Operations | Member-Facing Role
Why This Role Matters
The Aquatics Administrative Specialist serves as the operational backbone of our Aquatics Center. From managing registrations and schedules to delivering professional front-desk service, this role ensures that daily functions run smoothly and that every member interaction reflects our commitment to excellence. If you thrive in fast-paced environments where accuracy, service, and structure matter—this is your opportunity to lead from the desk.
What Sets Us Apart
- High-Volume, High-Expectation: Support swim lessons, lifeguard academies, member programs, and events—all under one roof.
- Structured & Purpose-Driven: Join a department built on clear systems, standard operating procedures, and accountability.
- Client-Facing Impact: Your responsiveness and attention to detail influence how families, guests, and partners experience our facility.
- Administrative Ownership: You’ll manage the behind-the-scenes processes that keep our programs and people on track.
- Regional Leadership: Be part of a team shaping aquatics operations across one of Northern Virginia’s premier venues.
Key Responsibilities
- Serve as the front-desk and administrative lead for the Aquatics Department
- Manage program registrations, billing, cancellations, and participant communications
- Coordinate with the Finance team on payment plans, contracts, and reconciliations
- Track program attendance, schedules, rosters, and instructor assignments
- Respond to questions and resolve issues with professionalism and service-minded problem-solving
- Support the Aquatics leadership team with calendar coordination, internal reporting, and team communication
- Assist with administrative support during high-traffic programming periods, including events and trainings
- Maintain supply inventories, signage, and organization of shared administrative systems
What You Bring
- Experience in customer service, administrative coordination, or program registration (recreation or membership-based preferred)
- Strong written and verbal communication skills
- Proficiency with spreadsheets, scheduling tools, and CRM or registration platforms
- Ability to remain composed while juggling multiple responsibilities in a high-traffic environment
- Consistent availability for front-desk coverage, including mornings, evenings, or weekends when needed
The Opportunity
You’ll play a direct role in how our members experience service, how our staff stay on track, and how our department delivers excellence every day. If you’re organized, dependable, and ready to support a regional leader in aquatics, this is your next move.
Apply Today
The St. James is an Equal Opportunity Employer committed to diversity, operational excellence, and guest-centered service.
