Appointment Setter
Springfield, VA
Full-Time
Who We Are
The St. James is the premier sports, wellness, and active entertainment destination brand in the country, with a mission to maximize human potential by designing, developing and operating sports, wellness and entertainment destinations that engage, inspire and empower people to pursue their passions and be their best at play, at work and in life. Our flagship development in Springfield, Virginia features a premium health club, celebrity chef-inspired restaurant, premium med-spa, 20,000 sq. ft. active entertainment center, as well as an indoor field house with FIFA-sized field, two NHL-regulation sized ice rinks, 52-meter Olympic competition pool and much, much more. The St. James allows the whole family to pursue their passions in 30+ sports.
Our People & Culture:
At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences—experiences that engage, inspire, and delight—depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team
Job Description:
The primary responsibility of the Appointment Setter is to get interested membership leads to book appointments and come in for a tour of The St. James. Membership Leads come in via our website, or potentially other means, having expressed interest in learning more about The St. James. The Appointment Setter will use phone call, text messages and emails to contact each lead with the purpose of getting them to schedule, and ultimately show up for, a tour of The St. James for consideration of joining the club.
Responsibilities:
- Perform all duties in accordance with Company policies, practices and procedures.
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Actively engage with leads around membership, sports programming and other St. James products.
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Daily phone call, text, and email lead follow-up to potential members to schedule membership tours.
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Create initial rapport with a potential member as the first point out outreach.
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Qualifying Leads: making an initial assessment if The St. James meets the needs of the prospect.
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Maintain and convey excellent knowledge of the full suite of offerings at The St. James, including membership, sports programing, and our lifestyle venues.
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Accurately and completely track outreach and information around prospective members via our systems.
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Assist with other duties as they arise and are assigned my your direct supervisor.
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Be an excellent team player and work to achieve the overall goals of the organization.
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Lead with the highest levels of hospitality, friendliness, and professionalism, serving as an ambassador for The St. James to all potential members you come into contact with.
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Achieve daily, weekly, and monthly outreach and appointment setting targets through persistent and enthusiastic outreach.
Qualifications:
- Excellent verbal and written communication skills.
- 1-3 years of lead/appointment generation, sales, or member experience (experience in fitness/health sales a plus).
- Be a self-starter with a successful history of performance and ability to meet and exceed KPIS.
- Must have superior organization, analytical, and problem-solving skills.
- Experience in meeting and exceeding goals in a performance-based culture.
- Ability to learn new skills and concepts quickly.
- Positive attitude and ability to work well as a part of a team.
- Ability to successfully handle multiple competing projects and tasks in a fast-paced environment.
- Ability to prospect both internal and external leads.
- Strong interpersonal skills and phone etiquette..
- Desire to learn and adapt in an ever-changing environment.
- Ability to engage and exude confidence in a professional manner.
Get to know us better:
Instagram:
@thestjames
@thestj_sports
@thestjamesperfomanceclub
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department.
The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.
