ABOUT THE ST. JAMES PERFORMANCE ACADEMY
The St. James Performance Academy (TSJ PA) is a premier holistic performance and education institution dedicated to developing the next generation of elite student-athletes. Combining rigorous college-preparatory academics, world-class athletic training, and a structured emphasis on executive functioning and life skills, TSJ PA equips students to thrive academically, athletically, and personally – preparing them for success in college, career, and beyond.
The St. James Complex is the premier sports, wellness and active entertainment destination in the country, with 450,000 sq. ft. of developmental and competitive programs, teams and opportunities in more than 20 sports, and a wide range of premium fitness, wellness and entertainment experiences.
POSITION DESCRIPTION:
The Academy Engagement & Support Coordinator serves as the primary point of contact for parents and guardians, ensuring clear communication, smooth administrative processes, and a welcoming experience for all families. This role manages day-to-day parent communications, coordinates logistics across academic and athletic departments, and supports the overall student experience by fostering strong school-family partnerships.
KEY RESPONSIBILITIES:
Parent Engagement & Communication
- Serve as the primary liaison for parent inquiries, ensuring timely and accurate responses regarding academics, athletics, schedules, transportation, and student life.
- Coordinate regular parent newsletters, announcements, and event communications to keep families informed and engaged.
- Maintain a parent resource hub (online portal or shared platform) with calendars, forms, and updates.
Administrative & Operational Support
- Manage student transportation communications, including bus schedules, routes, and family notifications for changes.
- Support event coordination for orientations, parent meetings, open houses, and student-athlete celebrations.
- Oversee forms, waivers, and registration processes in collaboration with academic and athletic staff.
- Track and maintain parent engagement data (attendance at events, survey feedback, etc.) for continuous improvement.
Family Onboarding & Experience
- Lead the onboarding process for new families, including welcome materials, orientation support, and access to digital platforms.
- Provide personalized assistance to families navigating academic, athletic, and logistical needs.
- Partner with the Head of School on family satisfaction initiatives and feedback loops.
Collaboration & School Culture
- Work closely with academic, athletic, and operations teams to ensure consistent, accurate information is shared with families.
- Champion a family-centered culture that aligns with TSJ PA’s mission of holistic student-athlete development.
- Support special projects as assigned by the Executive Team to improve the parent and student experience.
Qualifications
- Education: Bachelor’s degree preferred; equivalent experience considered.
- Experience:
- 2–4 years in customer service, school administration, or parent engagement roles.
- Experience in independent schools, athletics, or education settings preferred.
- Skills & Competencies:
- Strong communication and interpersonal skills with a service-oriented mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Google Workspace, CRM systems, or school communication platforms.
- Highly organized with attention to detail and follow-through.
Compensation & Benefits
- Competitive salaried compensation based on experience
- Health, dental, vision, and retirement benefits
- Complementary Membership
- Unlimited PTO and other perks
- Professional development opportunities
ADDITIONAL INFORMATION:
The St. James is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.
We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
