Job Summary:
This position is responsible for all Club tennis activity programming, including developing and promoting
racquet programs for all age groups, while providing quality member service. This position organizes racquet
clinics and private lessons that encourage participation in the Club’s racquet activities and will promote racquet memberships to all potential prospects. This position acts as the Club’s Racquet Ambassador to enhance the value of the Club.

Job Responsibilities:

Assist in all functions of the business.
Assist the members with all racquet needs and ensure racquet policies are being followed.
Schedule, administer and promote leagues, round robins, drop-in, ladders, tournaments, and all other
events as applicable.
Develop and promote racquet clinics, private lessons, adult, junior and senior programs.
Communicate with Membership & Marketing Director to schedule and publicize racquet events.
Call new members to conduct a racquet orientation into the facility and programs available.
Maintain courts in a professional manner and ensure that the environment is safe for all those who use
the facility.
Maximize the Clubs racquet facilities to reduce attrition and attract new members
Responsible for seeing that daily assignments are completed in their respective areas, to meet Club
standards (ie orderly/organized work areas, straighten/arrange furniture/equipment, picking up
trash/debris, etc.).
Assist fellow Team Members, Members, and guests to ensure communication of service without being
directed.
Be aware of Team Members and the environment and participate as a member of the team.
Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service
recovery, any complaints as soon as possible.
Must be able to interact with Members/Guests professionally, helping them with changes and last-
minute requests as needed.
Strings racquets and performs other light equipment repairs.
Coordinates maintenance, repair and cleaning of courts with Grounds and Maintenance departments.
Assists with managing, supervising, training and evaluating of the assistant racquet staff.
Maintains accurate records, charges, and fees of all lessons and clinics given.
Completes other appropriate assignments made by the Director of Racquet Sports or Community Center Director.

Qualifications:

Ability to communicate effectively with proper grammar.
Ability to work well under pressure, coordinating multiple tasks at any given time.
Ability to focus attention on detail.
Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely.
Attendance at daily line-up and participating as requested.
Wearing a CLEAN and neat uniform property uniform standards daily.
Minimum of 3 years as a Racquet Professional.
High School Diploma or equivalent required.
College degree preferred, USPTA certification required
USPTA ELITE PROFESSIONAL PREFERRED. CERTIFIED PROFESSIONAL
Undergraduate major in Physical Education or Sports Management desirable.
Collegiate team experience desirable, preferably with a 4.5 or above rating.
Pickleball experience desirable, preferably with a 4.0 or above rating
Two to three year competitive playing experience and/or racquet supervisory experience.
Knowledge of court maintenance.
Able to promote and teach private and group lessons to juniors and adults on indoor and outdoor with soft or hard surfaces.
Plays or represents the club in Pro-Ams.
Ability to re-string, re-grip and repair rackets.
Must be eligible to work in the United States.

Physical Demands and Environment:

Ability to control natural swing speed during instruction or matches with inexperienced players.
Sufficient stamina to tolerate hot and humid outdoor weather for several consecutive hours.
Continuous standing, walking, running, bending, stooping and repetitive actions.
Frequent use of light machinery and hand-held tools.
Frequent lifting and moving of objects.

Hours and Attendance:

Minimum of 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, and holidays. Arriving at least 15 minutes prior to the start of any events, clinics, or lessons to ensure proper set up.
Regular attendance in conformance with the standards, which may be established by the club from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Compensation:

Salary $40,000-$45,000 + Lesson Commissions ($45,000-$50,000). Total Compensation $85,000-$90,000

Upon employment, all team members are required to fully comply with Quivira Inc’s rules and regulations for
the safe and efficient operation of club facilities. Team Members who violate club rules and regulations may be subject to disciplinary action, up to and including termination of employment.

This job description is not intended to detail every aspect of your job or list every task you may perform. It is
provided as a general overview of the responsibilities and skills required to do this job successfully.
I have read and reviewed this job description and fully understand the terms set forth.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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