Essential Duties & Responsibilities:
- Provide administrative, investigative, and safeguarding program maintenance support directly to the Director of Safeguarding.
- Support the Director of Safeguarding in collaboration with WTA Legal, Member Relations, WTA Performance Health, and other departments in order to:
- Maintain, implement, and expand the WTA Safeguarding Program and ensure that it is accessible and understood by all WTA stakeholders (players, player support team persons, tournaments and tournament staff, and WTA staff).
- Provide support with educational programming.
- Provide support to enforce the Safeguarding Program’s enforcement mechanisms.
- Provide research support for Safeguarding Code of Conduct updates, mandatory reporting guidelines, and other Safeguarding Program updates.
- Provide on-site support at tournaments for active safeguarding-related concerns.
- Provide case intake support across email, staff, and in-person platforms.
- Manage, organize, and update all Safeguarding-related case files.
- Collaborate with other tennis governing bodies (i.e., ATP, ITF, Grand Slams) as necessary and appropriate for case management and credentialing-related matters.
- Manage the WTA’s Credential Eligibility System (CES) in collaboration with WTA Member Relations and tournament staff, including the following:
- Perform timely reviews of incoming requests to ensure all necessary information has been submitted and the WTA’s safeguarding education requirements have been met. Follow up with applicants as necessary.
- Monitor the CES support inbox and provide detailed guidance to applicants on how to create accounts and submit requests.
- Coordinate with WTA Security and the International Tennis Integrity Agency (ITIA) to ensure the Do Not Credential List within the CES is up to date at all times.
- Provide training and education to tournament credential teams on the WTA’s CES process and requirements, including use of the CES.
- Conduct criminal background checks as needed.
- Assist Director of Safeguarding in collaboration with external experts for consulting and educational purposes.
- Respect and maintain confidentiality with respect to all safeguarding-related matters.
Education and Experience:
- Undergraduate or graduate degree or other qualification and at least 3 years of professional experience in safeguarding, social work, law, law enforcement, or other social welfare services preferably with a sporting background required.
- Experience in investigations and case management, including conducting investigations, interviewing techniques, documentation, education and prevention programs and initiatives, child protection, criminal justice, and policy development and implementation required.
- Experience working in compliance for an organization or institution, preferably in athletics, preferred.
- Paralegal or other legal administrative background preferred.
- Understanding of and experience with trauma-informed best practices for case management preferred.
Required Skills and Competencies:
- Intrinsically motivated and can exercise good judgment autonomously.
- Demonstrates professional demeanor.
- Excellent organizational and follow–through skills.
- Outstanding problem-solving skills with the ability to manage multiple tasks in a fast-paced environment.
- Strong oral and written communication skills.
- High attention to detail.
- Takes initiative and is a frequent leader.
- Fluent in Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Teams, SharePoint, etc.)
- Service oriented; customer service experience preferred.
- Uphold WTA Core Values: Be Progressive, Collaborative, Passionate, and show Integrity. These core values set the tone in everything we do, help us succeed on and off the court, make a difference in the community and create a premier, compelling global sport entertainment experience. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.
Travel Requirements:
Some domestic and international travel will be required throughout the year.
Supervisory Responsibilities:
None
Position Type/Work Schedule:
Full Time, 40 hours per week. Typical schedule will be Monday-Friday but may require some work on weekends while traveling.
Work Environment/Physical Demands:
Work environment characteristics described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.
Physical Demands
The employee is required to sit for long periods; use close/distant vision; hear using the telephone; bend at the waist and knee; communicate verbally and electronically with worldwide constituency; use hands and fingers to operate a computer and telephone keyboard. Must be able to lift 50 lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
